Account Manager

You’re one of the rising stars in your workplace and have successfully tackled everything that’s been thrown at you these past four or five years. You’ve worked on award-winning integrated communications campaigns, and earned the trust and respect of your teams, colleagues and clients with every new success. You love what you do and who you do it with, but you’re ready to start making the leap from being a masterful doer to an emerging leader. You’re craving the opportunity to own something from start to finish. To build the perfect team. Have access to deep analytics, insights, creative and digital resources to make your programs that much better. To learn from focused and driven leadership who to help you accelerate your growth.

Welcome to SHIFT.

We’re looking for an Account Manager in our technology practice. You’ll lead entire workstreams on some accounts and own the day-to-day client relationship for others. In either case, you’ll be charged with crafting data-driven campaigns for emerging and established brands that move the needles that matter to each. You’ll be tapped to lead or support new business pitches, working collaboratively with colleagues from SHIFT and across our network to develop and deliver killer proposals that win in the room. As a manager, you’ll also be entrusted with developing and inspiring our most valued assets, our junior team members, bringing their skills and confidence along, just as someone has helped you get where you are today.

Here’s a bit more about what we’re looking for, what you’ll be doing and what it takes to succeed at SHIFT.

What You’ll Be Doing

• Designing, selling-in and executing evidence-driven, integrated communications plans and programs that move the needles your clients care about.
• Nurturing and growing your network of trusted relationships with the media, industry analysts and influencers.
• Pitching the media, including top-tier business, trade and vertical press on important stories that our clients need and want to tell.
• Reading the news each day and flagging relevant stories that impacts our clients’ businesses and the narratives they want to own
• Providing clients with strategic counsel and recommendations on how to meet business objectives through earned, paid, owned and social channels
• Writing content that aligns with clients’ messaging, reaches the right audiences, drives SEO and is inspiring to readers.
• Ensuring all clients are kept informed on emerging trends relative to their industry and the business community at large.
• Ensuring your team’s work is client- and/or media-ready before we press send.
• Collaborating with experts across the network who can strengthen your team’s efforts, and/or whom your team’s expertise can help strengthen theirs.
• Setting performance standards for your direct reports and working with your supervisor to tackle performance issues quickly and empathically
• Contributing to SHIFT’s content engine to help cement SHIFT as voice of authority/credibility and you as a thought leader in the technology and tech PR space.
• Building SHIFT’s and your own personal profile through active engagement in relevant industry/trade groups, events and initiatives.
  
  

What It Takes To Succeed Here

• Help us improve. Become fluent in the agency’s brand and business; familiarize yourself with our teams, clients, best case work and best proposals. See a missed opportunity along the way? Call it out. Share your thoughts. Make us better.
• Make yourself smarter. Invest any downtime you have in your first six months to become certified in Google Analytics, and to master Google’s keyword tools. Both will help you prepare client-ready work more quickly as requested.
• Know what’s going on. Read/watch/listen to and then analyze and report the news that’s important to you and your clients; provide recommendations for actions that the client can/should take as a result.
• Have a point of view. We’re not looking for people who agree with everything we say. We’re looking for people who think independently, believe in things important to them and can bring and defend that passion to work with them every day.
• Make your team smarter. Get and stay up to speed on the market, competitive and internal business dynamics shaping the worlds and impacting the decisions of the clients to which you’re assigned. Become the go-to resource on your team for this kind of information.
• Learn the agency business. Ask questions of those around you/attend proscribed training programs to understand how we budget, how we manage projects, how we develop and nurture client relationships and how we measure our own success as an agency.
• Raise your hand. Don’t ever wait for someone to ask you to do something; ask what you can do to help your team, our clients and our agency succeed. Daily.
• Find your passion. Some of our people are expert in certain verticals; others are expert at certain functions. Many have become expert at multiple sectors and multiple functions. What’s important to you, and to us, is that you find something you love to do and do whatever it takes to master it.
• Live our values. Nothing is more important. We’ll hold you to that standard and you can hold us to that standard. It’s that simple.
  
  

What You Bring

• BA or BS in PR, Communications, Journalism or Marketing.
• Five to seven-year track record of success and increasing responsibility in an agency or client environment (some agency experience is critical).
• A real passion for emerging technologies and the changes they’re bringing in communications, the economy and society at large; and the passion to bring those stories to new audiences.
• An insatiable curiosity combined with an innate ability to think critically that translates into creativity, founded in strategy, that you can apply to our programming day in and day out.
• Current knowledge of and comfort operating within and across the PESO media landscape.
• Juggling skills. Seriously, you’ll be expected to keep a lot of balls in the air, with each progressing towards an on-target, on time and on budget delivery.
• An eye for and ability to recruit great talent, and the ability to engage and inspire those under and around you to work together and deliver talk-worthy work.
• The ability to work independently while working collaboratively towards a common goal.
• A willingness to actively contribute to making our agency a better place to work.
  
  

US salary range: $80,000 USD - $100,000 USD

SHIFT is a performance communications agency. We're a collective of strategists, conversation starters, creators and conveners who are relentlessly focused on shifting our clients ahead. Our expert teams shape insights, empathy and sector expertise into purposefully integrated programs that solve for our clients specific opportunities and objectives. And we let nothing get in our way. We haven’t in our 20 years as an agency, which has paved the way for many communications firsts and has won us industry recognition and enviable client partners. We’re a small agency culture with access to any business resource our team and clients might need, thanks to being part of the 1,000-person strong AVENIR Global network and Padilla family of brands. Learn more at www.shiftcomm.com.

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