What are the responsibilities and job description for the Sr. Program Specialist - Billing position at Shift Digital?
Who are we?
Shift Digital is a cutting-edge digital marketing and technology company, providing innovative business solutions that power the most successful and cost-effective digital programs for our clients. Our team is engaged, driven and excited about the work we do. We’re bringing big ideas to life daily and are looking for talented individuals to grow with us. Join us and #doepicshift!
Shift Digital offers top-of-the-line medical, dental, and vision benefits including 3 weeks paid vacation time and 401k with match.
Senior Program Specialist - Billing
The Shift Digital team is looking for a Senior Program Specialist to coordinate our consolidated billing duties across 30 providers for our Toyota, Lexus, and Rental accounts with exceptional execution. As the Senior Program Specialist, you will facilitate all billing related communications, reporting, and processes to ensure all the billing requirements are met for all providers. This person will perform project management, review requests, and identify opportunities to further enhance and optimize the end-to-end billing process.
This person will support the Shift Digital Billing Team by ensuring all parties are working collectively to meet the demands, timelines, and needs of the client – successfully. The Senior Program Specialist coordinates with 30 providers to support overall billing executions. This role will serve as a liaison between the Shift Digital Account team, based in Plano, and the certified providers in the TDDS marketplace to ensure all parties are working collectively for accuracy, to optimize billing success, and meet the demands as well as timelines of our clients.
Additionally, this role will manage data entry, reporting, and support provider adherence to Shift Digital’s billing policy requirements for the providers of the Toyota/Lexus accounts. The optimal person for this role is a team player that understands their area of impact to several internal/external teams, coordinates people/tasks efficiently, possesses strong communication skills, has a data driven mindset, is process driven, detail-oriented, and a person of high integrity.
JOB RESPONSIBILITIES:
- Support data entry and data cleanse in Salesforce to ensure repository consists of strong data hygiene and high-quality data elements/records
- Manage all billing responsibilities assuring quality, timeliness, and efficacy
- Work with certified providers to mitigate errors and risks related to billing, such as:
- Ensuring provider submitted billing files matches our records
- Ensuring Salesforce program data is accurate at all times and matches what is in our billing system
- Oversee end to end process for Product Codes (generation, QC over time, cleans, etc.)
- Communication/coordination with providers to ensure monthly files meet quality standards and providers are requiring all dealers to use the TDDS Programs site for enrollment processing
- Diligently investigate any errors found and ensure all errors are resolved from start to finish
- Ensure monthly invoices are disseminated to each dealer on time and data represented is accurate
- Develop, document and maintain billing processes
- Conduct training on any billing process changes
- Risk identification and mitigation (ongoing)
- Special Projects as identified by management and relative to the core functional areas noted above
KNOWLEDGE AND REQUIRED SKILLS:
- Must have a college degree
- Must have a minimum of 3 years’ experience in an accounting/billing department in a previous role
- Strong verbal/written communication and interpersonal skills necessary to communicate with our Toyota/Lexus/Rental clients and approved TDDS providers while actively promoting a professional/cooperative team environment
- Advanced Microsoft Excel skills are required (Efficient with V-Look Ups, Pivot Tables, etc)
- Strong analytical and data skills (Query development is a plus)
- Ability to manage several projects, initiatives, and regular tasks simultaneously
- Ability to quickly master details of on-going and new issues, projects, and processes
- Understanding of the digital space, associated analytics, and delivery of technology solutions
- Detail oriented and self-motivated
- Detailed & functional expertise in Microsoft Office Suite (Word, PowerPoint, Excel)
- Desire to create advocates with vendors, clients, and stakeholders for various initiatives
- Desire to own success of your job responsibilities
- Automotive experience is a plus
- Experience with Salesforce is preferred
Shift Digital participates in eVerify
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