What are the responsibilities and job description for the Technical Program Manager - Provider Management position at Shift Digital?
Technical Program Manager
The Technical Program Manager is responsible for owning and maintaining specific projects and digital products for Shift Digital’s client account. This person will work to service the client and overall program in terms of account management, with specific focus on the program’s technical requirements and inventory system. The Program Manager will develop, maintain and own roadmap and project plans, project requirement gathering, new feature/functionality development for their assigned projects and programs.
The Program Manager will serve as a liaison between the relevant internal teams at Shift Digital and interface with each of the participating providers as needed to ensure all providers are subscribing to program requirements including data integrations, required file transfers, and inventory integrations & processes.
JOB RESPONSIBILITIES:
- Serve as program subject matter expert on all technical requirements of program
- Manage program deliverables assuring quality, timeliness, and efficacy
- Coordinate messaging and goals for Shift client-facing teams to drive client satisfaction
- Manage project status including milestone tracking, budget, allocation, and open issues
- Manage expectations, set realistic goals, and achieve them
- Initiate and lead QA activities on program solutions to be delivered to the client
- Provide in-depth analytical analysis of performance of products and services using tools provided
- Manage and serve as client liaison for major escalations
- Coordinate program communications and processes with client
- Work effectively within the team to prioritize client requests and product requirements. This includes weighing current customer/prospect needs with longer term product roadmap needs
- Manage project scope, vendors, and client expectations, developing contingency plans if required
- Develop project roadmaps for inventory solution from beginning to final delivery
- Monitor and manage adherence to program’s required data integrations
- Risk identification and mitigation
- Manage requirement gathering, project plans, project development and delivery of new features or functions
KNOWLEDGE AND REQUIRED SKILLS:
- Desired 4-5 years relevant experience
- Ability to manage several projects, initiatives, and regular tasks simultaneously
- Project management skills necessary to manage various and numerous projects while tracking costs against budgets and time to completion
- Understanding of the digital space, associated analytics, and delivery of technology solutions
- Ability to quickly master details of on-going and new issues, projects, and processes
- Willingness to provide direction and leadership for various cross-functional teams
- Demonstrates professional writing, presentation building skills and ability to communicate complex challenges across teams
- Ability to collaborate with other managers and directors to create executive-level deliverables in PowerPoint decks, written memos, etc.
- Detail oriented and self-motivated
- Detailed & functional expertise in Microsoft Office Suite (Word, PowerPoint, Excel)
- Familiarity with inventory systems and data integrations
- Communication and interpersonal skills necessary to actively promote a cooperative team environment
- Comfortable speaking with/in front of OEM Client, Regional Reps and Dealers
- Desire to create advocates with vendors, clients, and stakeholders for various initiatives
- Desire to own success of projects
- Strong analytical and data skills
- College degree required
- Automotive experience is a plus
Shift Digital participates in eVerify
