Director, Data Strategy

About SH/FT Paradigm
SH/FT Paradigm is a client services business that focuses on aligning strategy and tactics with goals and vision to achieve uncommon growth. We drive growth with the proper combination of strategy, tactic, people, process and technology.  Our people bring combined experience across business strategy, marketing strategy, technology, data & analytics, and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. 

Overview

Technology and data is a window through which we can see a true reflection of our client’s marketing/sales execution and results. It’s free of the anecdote that clouds complex enterprise operations. The Enterprise Technology and Data Strategy team eliminates the anecdote with truth and charts the path to growth. We partner with our enterprise clients ($1B annual revenue)  to identify opportunities, design strategies, and project impact. Our solutions are strategically aligned with client goals. They result in strategic growth opportunities and efficiency enhancements that change enterprise outcomes. We deliver uncommon growth with uncommon capability. 

Data is the fuel that enables modern business growth. As Director, Enterprise Data Strategy, you will be responsible for defining SH/FT client data strategy (and supporting technologies), defining the processes that support effective data strategy assessment and design, and driving thought leadership. You will partner with Shift Paradigm leadership, peers and your team to develop solution offerings and grow SH/FT’s client data capabilities. You will also work directly with clients and project teams to develop requirements, design solutions, plan and build data ecosystems to solve problems stifling the revenue growth of the largest companies in the world. You will be THE client data expert at SH/FT.

Additionally, you will manage Shift colleagues within the Enterprise Data Strategy Team to guide their work, manage issue resolution, and help develop their careers. You will also be responsible for assigned new business development opportunities, Client project support and leadership as Strategic Delivery Lead and education of team members.

Responsibilities

Focus on Growth

• Assess, design and build world class data strategy and infrastructure solutions for enterprise sales and marketing clients as an individual contributor and strategic delivery lead.
• Collaborate cross-functionally with other strategy peers and leaders to develop holistic client solutions that grow SH/FT. 
• Lead, enable and cultivate a world class SH/FT Client Data Infrastructure and Strategy Team that meaningfully contributes to SH/FTs growth and success. 
• Define quality standards and ensure your team only delivers the highest quality to internal and external customers.
• Ensure on-time on-budget delivery of customer deliverables.
• Collaborate with Growth Executives and the Customer Success team drive new business and grow existing business.
• Define the SH/FT customer data strategy and drive thought leadership internally and externally. 
• Work cross functionally to continuously improve delivery efficiency and quality. 
• Produce a positive client experience and project outcome satisfaction as measured by customer NPS score of 85 or higher.

Effective resourcing and utilization management

• Aim to achieve team members full utilization targets defined by role and collectively from a departmental perspective at 70-75%.
• Ensure all team members timesheets are on time, accurate, and report on performance.
• Be aware and proactively address any internal or external factors that may interfere with the talents’ ability to perform work as assigned.
• Maintain SP’s fractional resourcing strategy to minimize risk to clients’ relationships and improve team satisfaction.

Foster technical education, onboarding and mentorship

• Enable your team and care for their career development.
• Aid in identification of critical gaps within the technology ecosystem and partner with strategic leaders to define and enable solutions to address disparities.

• Reinforce company mission, vision and values as core foundations of success for the team and individuals.

• Foster our organizational culture and lead the team to embrace a customer-first performance led attitude and curious innovation-first approach.
• Support the education, training, and onboarding of members of the Technology Services team, specifically designed around a specific technology ecosystem.
• Be accountable for direct report OKRs - growth and career development.
• Keep a regular pulse on the team’s happiness and risk factors.
• Provide ongoing coaching and mitigate challenges with direct reports.
• Provide direct and 360 feedback that’s timely and actionable.

Qualifications/Experience

• 10 years of experience with sales and marketing customer data ecosystem engineering and design.
• 5 Years leadership experience with marketing, product, and sales data technology infrastructure, including the design and implementation enterprise ($1B Company)  ecosystems
  • Cloud Data Systems and Infrastructure
  • ELT/ETL
  • Taxonomy
  • Security
  • Optimization
  • Compliance (GDPR, CCPA, HIPPA etc)
  • Martech Data Integration
• Deep understanding of modern enterprise marketing and sales and marketing department tactics as well as the data and structures necessary to support them.  
• 3-5  years of successful consulting experience 
• Proven direct experience creating and delivering solutions that drive measurable and proven value. 
• Cloud data platform certifications a plus (AWS, Azure, Snowflake, DataBricks, Palantir)
• Understanding and experience with SDLC and IT department development processes 
• Analytics certifications a
• Martech platform certifications a
• AI / Modeling experience a

Personal Characteristics

• Exceptional analytical, critical thinking, and reasoning abilities
• Business and growth-oriented technologist
• Expert consultative solution development skills
• A leader by nature, when you see an issue or opportunity, you proactively address it
• Well-developed interpersonal skills. Ability to get along with diverse personalities and lead through adversity
• Ability to align with and support the organization's goals and priorities
• Results-oriented with the ability to balance business considerations
• Works well in a collaborative / team environment
• Has a positive attitude and genuine interest in figuring out nuanced challenges 

Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. 

No relocation assistance can be offered at this time. This role remote with workspace opportunities for those near a SH/FT office.

All inquiries are held in strict confidence.

Salary : $130,000 - $145,000