What are the responsibilities and job description for the Cloud Operations Specialist position at Shift Technology?
Job Description
Job Description
The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.
The Cloud Operations Team at Shift Technology plays a critical role in ensuring the reliability, scalability, and security of our cloud-based infrastructure. As part of the Infrastructure team, Cloud Operations Specialists are responsible for maintaining and optimizing cloud environments that support Shift's AI-driven solutions for the insurance industry.
What you will do
- Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
- Ensure that the Incident management process is running as expected, and that the incidents are handled in a timely and efficient manner.
- Monitor alerts and follow their evolution, escalate as needed.
- Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
- Maintain Linux and Windows systems, network, and security software / equipment.
- Apply security patches to the entire IT infrastructure.
- Deploy new client projects and infrastructure based on established requirements.
- Manage day-to-day infrastructure work and ensure that servers are compliant with security policies.
- Cultivate great co-worker and client relationships.
- Available to work during weekends based on the team's rotation schedule. (1 in 3 weekends)
What you bring
Soft Skills
Tools :
LI-REMOTE / #LI-ONSITE / #LI-HYBRID
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight :
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift -technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in shift-technology.com
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
