General Manager

Hospitality General Manager | Shift Workspaces

Operations, Hospitality & Sales Experience required.

Responsibilities

The Shift Workspaces General Manager is a key leader and Face of Shift tasked with demonstrating exemplary leadership skills to guide the team in achieving common goals and fostering a positive work environment. The role encompasses overseeing property sales, facility operations, leading a diverse team, and managing strategic aspects such as planning, budgeting, and sales initiatives to enhance the exclusivity of Shift Workspaces. Their focus on hospitality is crucial, involving exceeding member and guest expectations, instilling a culture of personalized service, and addressing feedback to enhance the overall experience.

Salary

This position offers an annual salary ranging from $65,000 - $80,000 with the opportunity to earn additional $10,000 - $15,000 in annual commissions.

This role is directly responsible for

Sales

• Serve as the primary point of contact, provide tour, and facilitate the closing for select membership sales, including Coworking, Virtual Office, Meeting Space Packages, and Day Pass Memberships
• This position is responsible for consistently meeting or exceeding monthly revenue and sales targets
• Oversee and meet/exceed budgeted sales targets for Meetings and Catering Sales
• Coordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcome
• Collect all new member information, prepare necessary paperwork, ensure office is prepared, and schedule Orientation Tour
• Manage new member move in's and current member move out's

Leadership

• Take charge and ensure completion of all initiatives, projects, and team dynamics for your property
• Foster a positive and inclusive workplace culture
• Ensure efficient and effective day-to-day operations
• Demonstrate integrity, ethical conduct, and a commitment to organizational values
• Lead by example in terms of work ethic, dedication, and professionalism

Hospitality

• Assist in implementing and growing hospitality offerings
• Build relationships with neighborhood businesses
• Facilitate community connections and participate in member networking events
• Influence the renewal process through hospitality-driven initiatives
• Address member correspondence and troubleshoot issues throughout the day

Facilities

• Oversee all facilities management and vendor relations for repairs and maintenance
• Manage evening cleaning and porter services
• Perform monthly maintenance walks and follow-ups
• Main contact with vendors for landscaping, HVAC, handyman services, and others
• Ensure daily cleanliness of the building and vacant offices
• Implement measures for cleanliness, facility amenities, and member satisfaction

Administrative and HR

• Promptly sort the mail prior to end of day and distribute all packages
• Manage USPS mail systems including mail forwarding and mail scanning.
• Conduct regular audits in Salesforce, including rent roll, move-ins/outs, and member demographics
• Update Team with sales, revenue, and building information for weekly meetings
• Coordinate with the Director of Sales for new member orientations and move-in procedures
• Conduct regular market research to stay informed about industry trends and opportunities

Financials

• Review budget vs. actuals weekly and analyze monthly P&L
• Provide Variance reports monthly
• A/R Aging Report Weekly
• Present Month in Review Financials
• Prepare monthly billing and manage charges for various services
• Track payments, send reminders, and manage invoicing for members
• Approve invoices and process member/broker referrals

Additional tasks, items and leadership needs may be asked of you while in this role

Benefits

• Dental insurance

• Health insurance

• Vision insurance

• Paid time off

• Bonus package

• Holiday Pay

• Family Leave

Experience Requirements

• Hospitality: 3 years

• Management and Operations: 5 years

• Sales: 3 years 

Employment Type

Full-time

• This is an in office position. Office hours are Monday - Friday 8:00am-5:00pm.
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