What are the responsibilities and job description for the Experience Manager position at Shift?
Hello! We’re Shift, a fast-growing, Dallas-based co-warehousing company.
We provide easy-to-rent warehouses and workspaces for entrepreneurs and small businesses who need space to make, store, and ship their goods.
We believe everyone should have a space to grow and feel at home.
We are looking for an Experience Manager to join our team and support our South Fulton, GA location.
Overview
As Experience Manager at Shift, you’ll play an important role in ensuring a positive customer journey by assisting with membership growth, supporting current members, and making everyone feel welcome.
The day-to-day for this role includes: giving tours, following up with potential members, assisting with the move-in process, customer service, delivering packages, helping with events, and being the face of the brand on-site.
If you want to avoid people and have a hard time responding quickly to emails, texts, and calls, this role is NOT for you.
If you’re a self-starter who can manage yourself and you like the idea of creating a welcoming environment, this may be the role for you.
Your success will help shape the Atlanta location and can lead to growth opportunities within our company.
Responsibilities
- Assist with membership growth by supporting the sales process
- Identify pain points and highlight benefits
- Give welcoming tours, highlighting our value to potential members
- Help manage sales pipeline using our CRM
- Provide support for members with any issues they may have
- Walk members through the onboarding process so they feel at home
- Build in-depth relationships with members, and help facilitate relationships between other members
- Work with partners to ensure security, cleanliness, and maintenance of the property
- Being the face of the brand on-site and being welcoming to everyone so they feel at home.
Requirements
- Reliable, with strong follow through
- Skilled in communicating value and converting new members
- Fluent in written and verbal communication
- Ability to ask insightful questions to uncover needs and match solutions
- Strong interpersonal skills and social intuition to read between the lines
- Demonstrates understanding and empathy
- Able to create a sense of belonging and a welcoming environment
- Familiar with CRM tools to track and nurture potential deals
- Proactive, adaptable, and a self-starter
- Must be collaborative, willing to wear multiple hats, and able to anticipate challenges
- Understanding of community building or community management
- Bonus points if you’ve ever gone over the top to create a story worthy moment for a client or customer
- Double bonus points if you have a knack for making a room full of strangers feel like old friends
Tools we use:
HubSpot, Aircall, Slack, Office RND, HelpScout, Google Workspace, Notion, Loom, Calendly
Core Values:
- Diligence
- Adaptability
- Transparency
- Dependability
- Humility
- Welcome
- Community
- Humanity
Benefits:
- Competitive Pay
- Health, Vision, and Dental Benefits
- 401k Matching
- Paid Time Off
- Latest Tech Tools
- Work Flexibility
- Growth Potential
- Team Celebrations
Learn more about Shift:
https://www.shifthq.com
Equal Opportunity:
Shift is an equal opportunity employer that is committed to inclusion and diversity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected characteristics.
Compensation
Full-time on-site, $41,000
Salary : $41,000
