What are the responsibilities and job description for the Program Director position at Shift4?
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary:
The Program Director plays a pivotal role within the Program Management Office (PMO), a dynamic organization committed to facilitating the successful implementation of Shift4's strategic initiatives. In this position, you will lead the execution of global expansion programs, internal initiatives, M&A integrations, and other high-visibility programs to support Shift4's expansion of core verticals (Restaurants, Hospitality, Sports & Entertainment and Unified Commerce) )into new geographies. We are seeking a seasoned project/program management professional who possesses a blend of relevant expertise, the ability to seamlessly transition between strategic and tactical responsibilities, has exceptional communication skills, and the energy and integrity required to thrive in a fast-paced, collaborative team environment. This role is instrumental in fostering collaboration across internal stakeholders to ensure the delivery of high-quality results aligned with strategic initiatives and company division requirements. We encourage proactive individuals who thrive in a challenging environment and possess a strong commitment to delivering results to apply for this exciting opportunity.
Your role in our mission:
- Execution Support:
- Coordinate with multinational teams across multiple workstreams to define requirements, manage priorities, identify risks and issues, and track critical actions to closure
- Initiate, define, execute, monitor and control and closeout projects and programs using fundamental program management principles
- Organize data, meetings, processes, reports, and program updates to stimulate seamless cross-functional and leadership communication
- Work closely with execution teams to ensure milestones align with strategic business goals
- Drive strategic international and/or vertical expansion goals by leading M&A integration activities in Europe, Canada, and other geographies
- Delegate frequently and effectively to workstream leads and PMO support personnel
- Utilize scheduling tools, critical path methodology, and risk management practices to support program execution
- Identify communication gaps and drive collaboration across teams through the development and management of regular business rhythms
- Chair and facilitate effective meetings when appropriate and ensure clear agendas, minutes, and actions are distributed to all project team members
- Process Improvement:
- Continually evaluate and enhance processes and procedures to maximize efficiencies
- Lead disruptive change and process improvement within the PMO and the functional areas of the business that support program execution activities
Qualifications:
Required:
- Bachelor's degree in business or related field of study; 10 years of relevant experience may be considered
- Ability to adapt and adjust to changing business priorities in a fast-paced, high-growth company
- Exceptional ability to work independently and collaboratively as part of a team
- Outstanding verbal, written, and presentation skills
- Experience partnering with senior leadership
- Proficiency in Microsoft and Google applications
- Experience building high-quality, impactful presentations for C-Suite consumption
- Expertise in using Smartsheet, Monday.com, and JIRA/Confluence
Desired:
Relevant experience within the Payments/FinTech industry
- Experience working with international teams across the US, Canada, Europe, Australia, New Zealand and Middle East
What you should expect in this role:
- Hybrid work schedule requiring at least four days in the office per week
- Ability and willingness to travel domestically and internationally to various sites as-required (25%)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
