What are the responsibilities and job description for the Staff Systems Administrator position at Shift4?
Overview
Shift4 (NYSE : FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Staff Systems Administrator
This role is an onsite / hybrid role based at the Shift4 Las Vegas, NV location. Relocation assistance may be available.
Responsibilities :
- Provides technical support to internal staff in support of client payment infrastructure within a collaborative and positive working environment interacting with team members at all levels.
- Handles day-to-day VMware vSphere operational tasks including but not limited to : Performance analysis of overall system health, Disk and Network management, configuration, and troubleshooting, apply software updates and deploy new systems, troubleshooting performance or configuration issues on virtualization platform hardware
- Train and mentor junior IT staff members to ensure they have the necessary skills to effectively manage IT systems, and to keep up with technological advancements.
- Windows OS installation and configuration
- Linux OS (RHEL) installation and configuration
- Database administration with MS SQL / Postgres
- Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues
- Ensure that all incident tickets and change records are fully documented, planned,
- resolved, and executed on time and per the expectations and within the agreed Service Level Agreement (SLA)
- Design and implement upgrades, new systems, and software applications to meet changing business needs, in collaboration with other IT professionals and departments.
- Help create and maintain KB process documentation for change management planning and troubleshooting purposes.
- Ensure that Payments Infrastructure is healthy, stable, documented, and configured with accepted technical best practices.
- Develop and implement backup and recovery procedures to protect critical information in the event of system failure.
- Manage incident / task workflow, prioritize requests, and maintain transparent communication.
- Participate in an on-call rotation.
Qualifications :
Preferred Skills (Additional skills that are a plus to have) :
Certification Preference :
LI-BN1
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
