What are the responsibilities and job description for the Desktop Support Rep position at ShiftCode Analytics?
Desktop Support Rep
Location : Local Only - must be onsite in Albuquerque, New Mexico
Client : Gap Clothing
All visas- Except H1B, OPT, CPT no transfers or sister companies
Mode Of Interview : Video Call
Must have LinkedIn I'd
Job Description :
- Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
- Installs hardware and software on workstations.
- Sets up and maintains network and telecommunications systems.
- Troubleshoots LAN, server and connectivity issues.
- Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
- Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
- Excellent customer service skills to work effectively with clients and vendors.
- Excellent documentation skills.
- Practical problem solving skills and solid trouble shooting skillset.
- Possess excellent organizational skills.
- Possess excellent oral communication skills.
- Ability to work well with other people in a team oriented environment.
- Ability to install / deploy Windows / Apple based computers.
- Must be self-motivated and work with minimal supervision.
- Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users
