What are the responsibilities and job description for the Sr IT Analyst : NiSource position at ShiftCode Analytics?
Title : Sr IT Analyst
Location : hybrid and must be local to Columbus, Ohio or willing to relocate.(2-3 days onsite)
Duration : 10 months
Visa : USC, GC, GC-EAD
Interview : Phone / Zoom
Need Two Candidates
Must Possess all the following skills :
5-7 years' experience in Disaster Recovery and infrastructure services, deployment and support
Experience working closely with service providers and delegating operational activities to them, as directed by a manager
Knowledge of IT infrastructure components, trends and best practices
Knowledge of ITIL processes and metrics
Experienced in executing Disaster Recovery exercises and failover testing across multiple data centers
Experienced in ServiceNow platform such ITOM, ITSM and Business Continuity Module.
Responsibilities : An IT Analyst will :
Work closely with IT Delivery, IT Shared Services, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and / or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services.
Help drive resolution of operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Manager of IT Operations
Prepare for and help facilitate regular performance review meetings with the Service Provider and prepare performance and status information for NiSource IT and business leaders, as requested
Resolve or escalate issues related to operations in a timely manner
Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality)
Work closely with the IT Shared Services to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance
Gather infrastructure services data on spending patterns for analysis and reporting.
Provide information on spending for company cost allocation and metric reporting.
Gather data on day-to-day operational execution of services and equipment delivery for analysis and reporting.
Review monthly / annual forecast of expenses for the IT Budget and analyzes and report variances to budget.
Facilitate audits of processes related to Infrastructure Services.
Assist in ensuring the Service Providers are adhering to NiSource's defined standards
Confirm that Infrastructure Services supporting documentation is available and kept up to date
Maintain a solid understanding of the Service Providers' operational and service delivery capabilities and processes
Work closely with the Disaster Recovery Modernization project to implement ServiceNow Disaster Recovery module and manage support of it
Review Application Restore Procedures and Run Books in preparation of Disaster Recovery exercises and failover activities
Participate and help run the Disaster Recovery exercises and failover activities
Be dedicated to the Disaster Recovery program at NiSource under Infrastructure.
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