What are the responsibilities and job description for the Home-Based Cruise Reservationist/Entry Level position at Shiftpoint Strategies?
Job Title: Home-Based Cruise Reservationist/Entry Level
Job Location: Remote
Overview: LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction.
Responsibilities:
Cruise Booking Management: Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines.
Client Consultation: Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements.
Itinerary Planning: Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs.
Availability Monitoring: Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options.
Booking Coordination: Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation.
Customer Service: Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.
Sales and Upselling: Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities.
Documentation and Record Keeping: Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality.
Benefits:
Remote Work Flexibility: Enjoy the flexibility of working from home, allowing for a better work-life balance.
Competitive Compensation: Receive a competitive pay with potential performance-based incentives and bonuses.
Professional Development: Access to training and development opportunities to enhance your skills and knowledge of the cruise industry.
Travel Perks: Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise.
Team Collaboration: Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction.
Qualifications:
- Strong communication skills, with a customer-focused approach and ability to build rapport with clients.
- Knowledge of cruise destinations, itineraries, cruise lines, cabin types, and onboard amenities.