What are the responsibilities and job description for the Remote Hotel Reservationist (WFH) position at Shiftpoint Strategies?
Job Description: Remote Hotel Reservationist (WFH)
Location: Remote
Overview: LoveBound Destinations, a prestigious travel agency specializing in luxury and personalized travel experiences, is seeking a Remote Hotel Reservationist to join our dedicated team. As a Remote Hotel Reservationist, you will play a pivotal role in facilitating seamless accommodation bookings for our discerning clientele, ensuring exceptional service and satisfaction.
Responsibilities:
Booking Management: Handle hotel reservations and bookings efficiently and accurately, ensuring all client requests are met promptly.
Client Engagement: Communicate with clients via phone, email, or online chat to understand their accommodation needs and preferences.
Availability Monitoring: Utilize booking systems to check room availability, rates, and special promotions to offer the best options to clients.
Reservation Coordination: Coordinate bookings with hotels, ensuring all special requests (e.g., room preferences, amenities) are communicated and confirmed.
Customer Service: Provide excellent customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.
Sales Opportunities: Identify opportunities to upsell additional services, room upgrades, and packages to enhance the client’s stay.
Administrative Tasks: Maintain accurate records of bookings and client interactions in the reservation system, ensuring data integrity and confidentiality.
Problem Resolution: Handle any issues or discrepancies related to bookings with efficiency and diplomacy, ensuring a positive resolution for the client.
Benefits:
Flexible Work Environment: Enjoy the flexibility of working remotely, allowing for a balanced work-life schedule.
Competitive Compensation: Receive a competitive pay with potential performance-based incentives.
Professional Development: Access to training and development opportunities to enhance your skills and advance your career in the hospitality industry.
Travel Perks: Gain access to travel discounts and special offers to expand your knowledge of hotels and destinations.
Supportive Team Culture: Join a collaborative team of hospitality professionals dedicated to delivering exceptional service and client satisfaction.
Qualifications:
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of hotel operations, room types, and amenities.
