Customer Success Manager

Job Title: Client Success Manager

Location: In office | Austin, TX

Position Overview:

ShiftRx, a VC-backed startup revolutionizing the healthcare industry with AI and LLM-driven staffing solutions, is seeking a driven and ambitious Client Success Manager to join our early-stage team in Austin, TX. This is an incredible opportunity for a new grad or early-career looking to break into tech, work hard, and make a significant impact in a fast-paced startup environment.

As a key member of our team, you'll manage critical customer accounts, resolve client issues, and report directly to the CEO and COO. In return, you'll gain invaluable experience, receive equity in the company, and be part of a mission-driven team transforming the healthcare staffing landscape. This is not a 9-5 position but, it's a growth hack for your career. Early stage startup employees have the ability to grow quickly within role titles, and compensation bands. 

Key Responsibilities

• Manage and grow a portfolio of key customer accounts, serving as their primary point of contact and ensuring their success with our platform.
• Proactively identify and resolve customer issues, working cross-functionally to deliver timely and effective solutions.
• Develop deep relationships with clients to understand their unique needs and provide tailored support and guidance.
• Collaborate with product and engineering teams to relay customer feedback and drive product improvements.
• Analyze account health metrics and create actionable plans to mitigate churn and drive account expansion.
• Contribute to the development and refinement of our client success processes and best practices.
• Assist in the creation of customer-facing resources, such as onboarding materials, knowledge base articles, and product guides.

What we're looking for:

• Bachelor's degree in a relevant field (e.g., business, healthcare, technology).
• Passion for healthcare innovation and a strong desire to learn and grow in a fast-paced startup environment.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Problem-solving mindset and willingness to roll up your sleeves to find creative solutions.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to thrive in a collaborative, fast-paced environment and adapt to changing priorities.

Compensation:

• Great starting base salary, performance bonuses, and promotion opportunities. 
• Equity in the company, offering a stake in our growing success.
• Comprehensive healthcare plan coverage with 75% covered by the employer.
• PTO — we understand that a lot of companies do unlimited PTO and can foster an environment where employees feel compelled to not take it, and we also understand that taking time off while at a seed-stage company can sometimes be untenable. We offer these days so that there is a monetary payout if the days are not taken.

What You'll Gain:

• The chance to be part of a groundbreaking healthcare technology startup and directly impact its success and growth.
• Invaluable experience in client success, working closely with the CEO and COO.
• Opportunities for professional development and advancement in a rapidly expanding organization.
• Collaborative work culture with a team of experienced professionals in healthcare and technology.
• Equity in the company, allowing you to share in our success as we grow.
• The ability to live and work in the vibrant city of Austin, TX.

How to Apply:

Ready to kickstart your career in tech and make a real difference in healthcare? Join us at ShiftRx and be part of our mission to transform healthcare staffing. Send us an email with the position title and cover letter to stand out at chris@shiftrx.io or apply on LinkedIn!