Client Service Representative – Phone Room (Veterinary Hospital)

Job Overview:
Shiloh Veterinary Hospital is looking for a Client Service Representative to join our dedicated Phone Room team. If you are kind, detail-oriented, and thrive in a fast-paced, team-focused environment — this could be the perfect fit for you!

About Us:

We’re a thriving veterinary hospital that believes in doing the right thing for people and pets. Our core values shape every interaction, both with our clients and our team:

• We promote best medicine.
• We are kind.
• We nurture strong healthy bonds.
• We solve problems (individually and as a team).

Our Phone Room team plays a key role in making clients feel cared for, understood, and supported — all before they even step through our doors.

What You’ll Do:

• Answer a high volume of incoming calls with professionalism and compassion
• Schedule appointments and communicate clearly with clients and medical staff
• Problem-solve in real-time while staying calm and focused
• Ensure accurate information is relayed between clients and our medical team
• Be a kind, dependable, and collaborative presence for our clients and coworkers

What We’re Looking For:

• A warm, professional phone voice
• Strong attention to detail and multitasking ability
• A calm presence under pressure
• Excellent written and verbal communication
• Veterinary or medical office experience is a plus, but not required — we will train the right person

Preference will be given to applicants with a consistent employment history, as we’re looking for someone interested in a long-term role with our team.

If you do not have veterinary or medical office experience, please include a brief cover letter with your application. Tell us why you’re interested in this role and how your previous experiences (in any field) have prepared you to thrive in this position.

If you're someone who takes pride in being a dependable team member and growing with your workplace, we’d love to hear from you!

Job Types: Full-time, Part-time

Pay: $14.50 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends

Application Question(s):

• Will you be willing to work every other Saturday from 8 am to 12 noon?
• Will you submit to a post-offer drug test?
• Will you submit to a post-offer background check?
• Will you be able to reliably commute to both of our locations for this job? They are located at 110 Morgan Lane, York, PA 17406 and 2401 Emig Mill Road, Dover, PA 17315.

Ability to Commute:

• York, PA 17406 (Required)

Work Location: In person

Salary : $15 - $17