What are the responsibilities and job description for the Customer Service Representative position at Shiloh Veterinary Hospital?
Are you searching for a rewarding job where you can make a real difference in the lives of pets and their owners? Do you thrive in a supportive team environment? And let's not forget the bonus of bringing your furry friend to work every day! If this sounds like your ideal work setup, then Shiloh Veterinary Hospital might be the perfect fit for you. We’re currently seeking a Veterinary Client Service Representative (CSR) to join our close-knit team!
Strong communication skills, attention to detail, and a solid work ethic are essential. The ideal candidate will be adept at multitasking, maintaining professionalism even under interruptions, and consistently leaving a positive impression on clients. Responsibilities include answering phones, scheduling appointments, greeting clients warmly, processing payments, and serving as the primary communication link within our team. We operate with a paperless system, so good computer skills are a must. At Shiloh Veterinary Hospital, we emphasize teamwork and cross-training, seeking someone willing to assist technicians and veterinarians when needed to ensure smooth operations.
This full-time position offers the possibility of four 10-hour shifts with a rotating 4-hour Saturday schedule. We have a sister hospital handling emergencies, ensuring no late nights or on-call shifts.
We offer competitive wages and a comprehensive benefits package, including paid time off, dental and vision insurance, 401k with company match, uniform allowance, significant discounts on pet food, lab work, and veterinary care for employee pets, and access to our Employee Assistance Program. Please note that a pre-employment drug screening is required.
A little about us: Situated on the west end, we are a dedicated team with four veterinarians offering comprehensive veterinary care and boarding services. We place a strong emphasis on work/life balance, understanding and respecting your personal values. Open communication is central to our culture. We involve our staff in discussions about policy changes beforehand and value their feedback. Our team is our top priority; we ensure they receive exceptional care so they can deliver the highest standard of service to our patients and clients. Continuous training is fundamental to our success. Every Wednesday, we close for an hour to focus on professional development. Together, we operate as a cohesive team, driven by passion for our work and committed to providing exceptional care.
Join us in our mission to treat our clients like family and their pets like our own. If you're passionate about what you do and eager to be part of a supportive team, we'd love to hear from you!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $14 - $16
