What are the responsibilities and job description for the Field Service Technician – Level 1 position at Shine Management Inc. & Shine Systems?
Company Description
Improving Your Mission through Meaningful Innovation
Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help.
As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers:
- Intensive in-the-field decision analysis and intelligence training
- General management and administrative support
- Technology and systems integration
- Small- to large-scale project management
We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small.
Job Description
The ideal candidate will demonstrate complex technical support skills and will develop new concepts and processes. They support more junior level technicians and specialists in their activities, work effectively both individually and on integrated teams and may lead a task, project, or team.
In order to help support uninterrupted availability of INSCOM’s Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 2 Field Service Technician will:
· Provide Tier I and II support at remote field and garrison sites
· Perform server and desktop installation, basic cabling
· Perform systems administration of desktop and server systems connected to local and wide area networks
· Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
· Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
· Maintain and load cryptographic devices and keys
· Perform troubleshooting, maintenance, and repair on many types of hardware and software
Qualifications
Certifications: DoD 8570.01-M IAT level II
Education and Relevant Experience:
· High School Diploma and 8 years of relevant experience; or
· Associate’s Degree and 6 years of relevant experience; or
· Bachelor’s Degree and 4 years of relevant experience; or
· Master’s Degree and 2 years of relevant experience; or
· Ph.D.
Clearance: Active TS/SCI
Additional Information
All your information will be kept confidential according to EEO guidelines.
