What are the responsibilities and job description for the Customer Service Representative position at Shine Social Brand?
Job Description
Job Description
Company Description
About Us :
Welcome to Shine Social Brand , where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.
Job Description
Job Title : Customer Service Representative
Location : Cleveland, OH
Company : Shine Social Brand
Job Description :
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our Cleveland team. This role will provide essential support to our clients and internal teams, ensuring seamless communication and exceptional service delivery.
Salary Range : $18.00 - $27.00 per hour, based on experience.
Key Responsibilities :
- Assist clients with inquiries and provide accurate information about company services.
- Maintain positive and professional communication with clients through phone, email, and in-person interactions.
- Address and resolve client concerns promptly, escalating issues to the appropriate team when necessary.
- Support the team with administrative tasks, including data entry, filing, and document preparation.
- Help coordinate and schedule meetings, appointments, and client follow-ups.
- Contribute to maintaining a welcoming and organized office environment.
Qualifications
Qualifications :
Additional Information
Benefits :
Salary : $18 - $27
