What are the responsibilities and job description for the Customer Relationship Management Manager position at SHINE Systems?
SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of a financial and acquisition systems operational environment for an Intelligence Community customer. This opportunity is ideal for budget analysts and program analysts with federal acquisition program experience.
The Customer Relationship Manager (CRM) will provide support, analysis, research, issue resolution and advice into exceptionally complex problems and processes relating to financial and acquisition systems. This position works in a cross-functional team environment with government and contractor personnel.
- Timely on-site customer relations for users
- Ability to understand customer needs, identify problems and provide constructive acquisition resolutions.
- Excellent speaking, listening, and writing skills to interact well with customer.
- Prompt responses to customer queries and the timely implementation of financial solutions and issue resolution
- End user support and interface management for financial systems
- Support for successful transaction processing
- Query development and troubleshooting
- Knowledge of Federal acquisition processes
- Ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC) processes.
- Collaborate with the Financial Accounting System vendor or work independently to troubleshoot complex problems for the customer.
- Develop Standard Operating Procedures (SOPs) that documents processes related to the financial system.
- Work closely with the GPC Program Management Office (PMO) to support end of fiscal year activities.
- Assist the GPC PMO and customers with monthly reconciliation of GPC accounts.
- Work well in a team environment
Requirements & Desired:
- BA/BS with 8 years' experience
- Current minimum TS with the ability to get an SCI security clearance with CI polygraph
- Junior-mid level PeopleSoft Functional Financials experience
- Ability to provide Tier 2-3 Service Desk support.
- Ability to work in a fast-paced environment.
- Outstanding customer service skills with the ability to multi-task
- Outstanding communication skills
- In depth knowledge in at least 3 of the following ORACLE modules PO, AP, GL, KK, AR, BI, AM, PC, CA
- Ability to lead testing initiatives for releases as needed.
Desired:
- Knowledge in the Defense Travel System (DTS) transaction processes is a plus.
- Experience with PeopleSoft Financials or other Government Financial Accounting System a plus
- Prior Budget Analyst experience supporting federal systems is desired.
