What are the responsibilities and job description for the Receptionist position at Shingle Springs Rancheria?
POSITION SUMMARY
Under the direct supervision of the Site Manager, the Receptionist serves as the primary public point of contact on behalf of the SSTTP local office staff, via telephone and in-person reception. In addition to receiving guests and clients of the TANF site, this position provides TANF site staff with day-to-day clerical and support services. This position collaborates with other TANF staff to ensure timely completion of tasks.
ESSENTIAL FUNCTIONS
- Answers multi-line telephones, routes messages in a timely and accurate manner and coordinates break telephone coverage.
- Receives guests of TANF Site in a polite, friendly, and helpful manner and responds to inquiries regarding TANF procedures and services.
- Receives information and documents on behalf of the site and ensures they are routed in a timely and accurate manner.
- Provides clerical and administrative support in a collaborative setting to ensure efficient, accurate and timely completion of assigned duties.
- Assists in maintenance of site database(s), including data entry, as needed.
- Performs mail management, including routing, stamping, and logging incoming and outgoing bulk mail and electronic mail.
- Operates office equipment such as computer, scanner calculator, copier, and fax.
- Facilitates on-going communication between staff members, including location of personnel on a day-to-day basis.
- Assists in scheduling locations for staff meeting needs.
- Supports Family Advocates and Site Managers in planning and implementing client activities and events.
- Works collaboratively with co-workers and other staff in a team environment.
- Completes Eligibility Questionnaire forms for potential participants and assists TANF participants with initial intake packets as needed.
- Keep the lobby clean and up to date with board postings and event calendars.
- May be required to adjust schedule to support TANF events.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS
NATIVE PREFERENCE
Preference in hiring is given to either the most qualified applicant or a Native American candidate who meets the minimum qualifications. When two (2) or more Native American candidates have comparable qualifications, the following order of preference shall apply : (1) Members of Shingle Springs Band of Miwok Indians; (2) Spouses or domestic partners (certified through Tribal Court) of members of Shingle Springs Band of Miwok Indians; (3) Parents of children of the Shingle Springs Band of Miwok Indians; (4) All other documented Native Americans; (5) All other applicants in accordance with Title 25, U.S. Code, Section 472 and 473. Applicants claiming Native preference must submit verification of Indian eligibility.
