What are the responsibilities and job description for the Training Coordinator position at ShipMonk Fulfillment Careers?
Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes. A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.
What you'll do:
- Support and execute the weekly training plan, per facility, per shift schedule
- Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
- Coordinate the training Ambassador-identification and certification program
- Support and validate new hire onboarding processes and Ambassador training methods
- Support the site-level Associate Experience Week program, for new Salaried leaders
- Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
- Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines
- Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
- Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
- Fully understand operational processes/workflows and daily production goals
- Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
- Balance and prioritize multiple tasks
- Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike
What you'll need:
- Reliable attendance and punctuality.
- Strong work ethic with the ability to manage-through multiple, competing priorities.
- Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow.
- Proven skills observing performance and identifying performance gaps.
- Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes.
- Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role.