Sr. Software Engineer - Site Reliability

Sr. Software Engineer - Site Reliability

ShipperHQ is seeking a talented Site Reliability Engineer (SRE) with a strong software engineering background to join our dynamic team. If you’re ready to redefine shipping and have a strong background in software engineering, cloud infrastructure, automation, and DevOps, apply now to be a part of the ShipperHQ journey!

About ShipperHQ and this Position:

ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50 team members spread across the globe with 30 members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

We’re looking for a Sr. Site Reliability Engineer to join our fast-paced Engineering Team. The ideal candidate is a self-starter with a strong engineering mindset, ready to take ownership of our cloud systems, reference architectures, deployment processes, and landing zones. This role requires deep expertise in AWS, DevOps, and automation to navigate and optimize our complex environment.

Your Impact:

• Create and maintain Infrastructure as Code(IaC) for cloud systems

• Design, code, and provision solutions to improve cloud operations; provide services to engineering and QA teams.

• Utilize, improve, and manage CICD pipelines for software application deployment across various environments

• Collaborate with security operations to maintain proper security posture

• Set up, configure, and maintain high availability in the public cloud

• Develop and maintain robust observability and logging systems

• Support and work alongside software engineers

• Guide peer teams on best practices for infrastructure and application deployment.

• Implement monitoring and logging standards for infrastructure and applications

• Provide services and tools to the organization to reduce dependencies on the DevOps team.

What We're Looking For:

• Experience:

  • 5 years in Software Engineering or an equivalent role.

  • Strong background in software development and operations.

  • Extensive AWS experience, especially in multi-region/multi-tenant environments.

• Technology:

  • Hands-on experience with databases, enterprise software, and eCommerce.

  • Proficient in containerized environments and application modernization.

  • Experience with CI/CD tools like GitLab.

  • Skilled in managing cloud systems using Infrastructure as Code (preferably Terraform).

  • Understanding of observability, incident response, and Linux/Unix systems.

• AWS & Quality Focus:

  • Commitment to a test-driven, high-quality engineering culture.

  • Strong grasp of Test-Driven Development (TDD) and Agile methodologies.

  • Proactive mindset with expertise in software automation and production systems.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success

• Enjoy 22 days of PTO plus public holidays

• Benefit from 401k Match

• Medical, Dental, and Vision Insurance

• Maternity and Paternity Leave

Logistics:

• This is a full-time position working out of our Austin, TX office 2 days a week

• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.

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