Receptionist

Receptionist Job Description

Location: Shipwreck’d Dispensary – Neptune City
Pay Rate: $17.50/hour
Schedule: Up to 40 hours per week

Position Overview

As the first point of contact for all guests and callers, the Receptionist plays a vital role in creating a welcoming and professional environment at Shipwreck’d. This role involves verifying identification, managing consumer flow into the sales floor, answering general inquiries, and supporting a positive first impression for every visitor. Friendly, genuine service is always the priority.

Core ResponsibilitiesID Check-In & Guest Management

• Greet each guest warmly upon arrival.
• Verify a valid government-issued ID (driver’s license or passport) before granting entry beyond the vestibule.
• Ask whether guests have visited Shipwreck’d before and if they have placed a pre-order.
• Check in returning consumers via Dutchie POS:
• Place pre-order customers into the appropriate queue (“Pre-Order Packed” or “Pre-Order HERE”) depending on order status.
• Grant access to the sales floor by unlocking the entrance door once verification and check-in are complete.
• Provide seating in the waiting area when Budtenders are unavailable, ensuring guests are comfortable while they wait.

Phone Call Handling

• Answer the general inquiry line promptly unless assisting an in-store guest.
• Provide a warm and branded greeting (e.g., “Thank you for calling Shipwreck’d Dispensary in Neptune City! How may I assist you today?”). Tone and phrasing may vary but should always reflect professionalism and approachability.
• Answer basic questions regarding product availability, menu pricing, or store information.
• Direct business inquiries to the appropriate management contacts using the provided email directory.
• Respond to dissatisfied or concerned callers with empathy and patience. Encourage return visits and ensure every guest feels heard and respected. Dismissive behavior will not be tolerated.

Dress Code

Receptionists are encouraged to express personal style within the following guidelines:

• No ripped pants.
• No open-toed shoes.
• No apparel featuring competing cannabis brands (e.g., Zen Leaf).
• Staff must wear at least one item displaying the Shipwreck’d logo (e.g., branded lanyard, shirt, or pin) for easy identification by customers.

Job Types: Full-time, Part-time

Pay: $17.50 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Health insurance

Schedule:

• Day shift
• Night shift

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Neptune, NJ 07753 (Required)

Ability to Relocate:

• Neptune, NJ 07753: Relocate before starting work (Required)

Work Location: In person

Salary : $18