What are the responsibilities and job description for the Operations Manager position at Shipwreck Island?
Overview:
Essential Duties and Responsibilities
Summary:
The Operations Manager is responsible for the daily operational performance and guest experience across all functional areas of the waterpark. This leadership role oversees team operations, safety protocols, staffing, and facility management, ensuring seamless coordination between departments such as aquatics, attractions, maintenance, and guest services. The Operations Manager drives operational excellence, supports financial goals, and promotes a safe, clean, and enjoyable environment for guests and team members.
The Operations Manager is responsible for the daily operational performance and guest experience across all functional areas of the waterpark. This leadership role oversees team operations, safety protocols, staffing, and facility management, ensuring seamless coordination between departments such as aquatics, attractions, maintenance, and guest services. The Operations Manager drives operational excellence, supports financial goals, and promotes a safe, clean, and enjoyable environment for guests and team members.
Essential Duties and Responsibilities
- Manage day-to-day park operations, including attraction readiness, staffing coverage, scheduling, and guest flow.
- Supervise departmental leads and frontline staff to ensure consistent service, safety, and cleanliness standards.
- Collaborate with the Aquatics Director and Maintenance teams to ensure waterpark attractions and facilities are operational, compliant, and guest-ready.
- Oversee the implementation and enforcement of operational policies, safety procedures, and emergency response plans.
- Conduct regular inspections of park areas and attractions to identify and resolve issues promptly.
- Monitor labor efficiency, inventory control, and supply ordering to support departmental needs and budget adherence.
- Assist with the recruitment, onboarding, scheduling, and performance development of operations team members.
- Respond to guest feedback and incidents, ensuring appropriate resolution, documentation, and service recovery.
- Support compliance with local, state, and federal safety and health regulations across all operational areas.
- Maintain accurate reports related to incidents, maintenance logs, safety drills, and staff certifications as applicable.
- Provide leadership presence throughout the park, particularly during peak periods, weekends, and special events.
- Promote a positive, team-oriented work culture that reflects company values and encourages employee engagement.
- Identify and recommend process improvements to enhance guest satisfaction, team efficiency, and operational performance.
Qualifications and Experience
Required:
- Minimum 3–5 years of experience in operations management, preferably in a waterpark, amusement park, hospitality, or recreation environment.
- Strong knowledge of facility operations, safety protocols, and customer service principles.
- Experience leading teams, managing schedules, and overseeing multiple departments or areas.
- Proven ability to solve problems, delegate effectively, and manage high-pressure situations.
- Excellent communication, organization, and leadership skills.
- Proficiency with Microsoft Office and operational software systems.
- Proficiency in English.
Preferred or Required Upon Hire:
- Certified Pool Operator (CPO) or familiarity with aquatic safety operations.
- CPR/AED/First Aid certification.
- Experience in emergency response planning and incident management.
- TIPS and ServSafe certifications (a plus for broader food or guest operations).
Work Environment & Availability
- Must be available to work flexible hours, including evenings, weekends, and holidays.
- Ability to work both indoors and outdoors in varying weather conditions.
- Physical ability to walk, stand, and respond quickly in emergency situations.
- May be required to be on-call for emergency response or critical operational needs.
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Who We Are:
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
