What are the responsibilities and job description for the BDC Manger position at Shively Motors INC - Shippensburg?
Description of the Role:
As a BDC Manager at Shively Motors INC - Shippensburg, you will be responsible for overseeing and managing the dealership's Business Development Center (BDC) department.
Responsibilities:
- Create and implement strategies to maximize BDC department efficiency and performance.
- Monitor and manage customer communication channels such as phone calls, emails, and online inquiries.
- Ensure prompt and professional responses to customer inquiries and provide exceptional customer service.
- Coordinate with sales and service departments to facilitate seamless customer experiences.
- Generate and analyze reports to track BDC performance and identify areas for improvement.
- BDC Manager Job Description
Description of the role:
The BDC Manager will be responsible for overseeing the business development center at Shively Motors INC-Shippensburg. They will play a crucial role in driving business growth and ensuring customer satisfaction.Responsibilities:
- Develop and implement strategies to generate and increase leads for the dealership
- Manage and motivate a team of BDC representatives
- Monitor and analyze sales and customer service metrics
- Maintain a high level of product knowledge and stay up-to-date on industry trends
- Collaborate with other departments to improve overall sales processes
- Provide excellent customer service to enhance customer relationships
Requirements:
- Proven experience in a similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in using CRM software and other relevant tools
- Knowledge of automotive industry and sales processes
- Ability to work in a fast-paced environment
Benefits:
- Competitive compensation package
- Opportunities for career advancement
- Health and dental insurance
- Retirement savings plan
- Paid time off and holidays
About Shively Motors INC-Shippensburg:
Shively Motors INC-Shippensburg is a reputable automotive dealership located in Shippensburg, Pennsylvania. We pride ourselves on providing exceptional customer service and high-quality vehicles to our clients. - Maintain accurate and up-to-date customer contact information in the dealership's database.
Requirements:
- Prior experience in a BDC management role or similar position.
- Excellent leadership and supervisory skills.
- Strong interpersonal and communication abilities.
- Proficiency in customer relationship management (CRM) software.
- Knowledge of automotive industry and dealership operations.
- Ability to multitask and prioritize tasks effectively.
- Flexible schedule, including availability to work evenings and weekends as needed.
Benefits:
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and vacation days.
- Opportunities for career growth and advancement.
About the Company:
Shively Motors INC - Shippensburg is a reputable automotive dealership located in Shippensburg, Pennsylvania. With a commitment to exceptional customer service and quality vehicles, we strive to deliver an outstanding car-buying experience. Join our dynamic team and be a part of our continued success in the automotive industry.
