Commercial Operations Manager

Job Description

Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers.

Are you a driven business professional eager to develop your career by contributing directly to business success? SHL is seeking a Commercial Operations Manager to join our AMS team!

This Operations manager will be an influential partner to both Sales leadership and individual contributors. The role will provide insights, analysis, and guidance to drive action and improved outcomes. This role leverages strong relationships across multiple stakeholders to ensure alignment with the organization’s strategic goals.

An excellent benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture.   There is a huge investment in SHL currently so there ’s no better time to become a part of something transformational.   Hybrid working is available.

What You Will Be Doing

• Process Improvement: Streamline commercial operations processes, implement top practices, and guide system enhancements for efficiency and accuracy.
• Order to Cash: Supporting sellers throughout the O2C processes to ensure maximum efficiency.
• Enablement: Providing in-region enablement on sales tools and processes in coordination with our global enablement function. Driving adoption of best practices and adoption of new tools.
• Business Partnership: Act as a trusted advisor to your aligned sales leader to ensure adoption of SHL’s strategic initiatives.
• KPI Reporting: Deliver accurate monthly forecasting and KPI insights to help data-driven decision-making for the aligned sales function.
• Ad-Hoc Analysis: Provide insights to assist business initiatives, projects, and outcomes.
  
  

What We Are Looking For From You

• Proactive and self-motivated, with a collaborative approach to work.
• 3-5 years of experience in sales operations, commercial, business, or a related field.
• Knowledge of commercial operations and drivers of profitability.
• Experience with CLM tools including Salesforce.com
• Strong analytical and critical thinking techniques with attention to detail.
• Excellent relationship-building and communication techniques, able to present data and insights clearly to commercial stakeholders.
• A degree level qualification is desirable but not essential and/or equivalent/relevant industry experience.
• Readiness to travel domestically when required.
  
  

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
  
  

What SHL Can Offer You

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.
  
  

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.