What are the responsibilities and job description for the eCommerce Marketplace Specialist / Listing Coordinator position at SHOEBACCA.COM?
Company Overview: SHOEBACCA.com is a full-scale online retail footwear company dedicated to helping customers and their families lead active, healthy lifestyles! We offer over 200 brands and 25,000 styles from the world's most popular and premium brands of athletic shoes and sneakers, outdoor shoes, fashion shoes, and apparel.
Location: Full-time, In-Office in Irving Texas
Job Summary
Shoebacca, a leading e-commerce site specializing in footwear, is seeking a detail-oriented and innovative E-Commerce Specialist / Listing Coordinator to join our dynamic team. In this role, you will be responsible for managing and optimizing our online sales channel listings, ensuring a seamless shopping experience for our customers. Attention to detail, ability to prioritize and an understanding of eCommerce product listings, Amazon, eBay and ChannelAdvisor/ Rithum will allow you to excel in this position.
Job Responsibilities:
- Oversee listings and resolutions across third-party ecommerce platforms, including Amazon, eBay, TikTok and Walmart.
- Communicate with Seller Support teams from third-party platforms and ChannelAdvisor/Rithum to troubleshoot and resolve listing errors efficiently.
- Collaborate with internal departments, including merchandising, operations, and IT, to align product data, resolve discrepancies, and enhance listing performance.
- Audit listings regularly to identify and resolve errors, ensuring platform compliance and optimal visibility.
- Maintain accurate product information and listings across all marketplaces, with an emphasis on minimizing error rates.
- Stay updated on platform policies and marketplace trends to ensure listings comply with standards and best practices.
Qualifications:
- High School diploma or equivalent combination of education and relevant experience.
- 2 years experience managing listings on Amazon, eBay, Walmart, or other third-party marketplaces.
- Experience with ChannelAdvisor/Rithum is a plus; ERP experience (e.g., Acumatica) is preferred.
- Intermediate proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables).
- Background in the footwear industry is a plus.
- Basic data entry experience with a focus on accuracy.
Soft Skills:
- Problem-solving: Able to troubleshoot and resolve listing issues independently.
- Collaboration: Works well with cross-functional teams and platform partners.
- Time management: Efficiently organizes tasks and meets deadlines.
- Attention to detail: Maintains high standards of accuracy in listing data.
- Communication: Clear and concise in correspondence with seller support and internal teams.
Personality Traits:
- Organized and precise: Keeps listings accurate and compliant.
- Persistent problem-solver: Digs into issues until resolved.
- Punctual and reliable: Demonstrates strong attendance and dependability.
- Proactive: Anticipates challenges and acts quickly to address them.
