What are the responsibilities and job description for the Host & Cashier position at Shogun Hibachi & Sushi?
Job Title: Host/Cashier
Reports To: Restaurant Manager, Shift Leaders
Summary:
The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient dining experience.
Essential Duties & Responsibilities:
- Guest Reception and Seating:
- Greet guests warmly and professionally upon arrival.
- Manage the waitlist and seat guests in a timely and efficient manner.
- Escort guests to their tables, providing menus and any necessary information.
- Cashier Duties:
- Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
- Handle cash, credit card, and other payment methods.
- Provide guests with receipts and ensure accuracy in all transactions.
- Order Input & Menu Knowledge
- Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted
- Possess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to effectively answer guest inquiries
- Front of House Organization:
- Maintain a clean and organized host stand and waiting area.
- Ensure menus are clean and presentable.
- Assist with answering general phone inquiries and providing information about the restaurant.
- Customer Service:
- Address guest inquiries and concerns promptly and professionally.
- Maintain a positive and friendly attitude, even during busy or challenging situations.
- Work collaboratively with servers and other staff members to ensure a seamless dining experience.
- Additional Duties:
- Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.
- Completes tasks assigned by management as needed.
Qualifications:
- Experience: Previous experience in a customer service or hospitality role preferred, but not required.
- Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong organizational skills, and basic math skills for handling payments.
Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20 pounds.
Salary : $11
