Take-Out Specialist

Job Title: Take-Out Specialist

Reports To: Restaurant Manager/Shift Leaders

Summary:

The Restaurant Take-Out Specialist is responsible for providing exceptional customer service and ensuring accuracy and efficiency in handling all take-out and delivery orders. They act as the primary point of contact for take-out customers, answering phone calls, taking orders in person, and coordinating with kitchen staff to ensure timely order fulfillment.

Key Responsibilities:

• Order Taking:
  • Accurately take phone and in-person orders, ensuring all details are captured correctly, including special requests and modifications.
  • Suggestively sell menu items, promoting specials and add-ons to enhance the customer's experience.
  • Clearly communicate order details to the kitchen staff using the restaurant's POS system or other designated methods.
• Order Preparation and Packaging:
  • Carefully package take-out orders, ensuring food items are secure and presented attractively.
  • Double-check order contents against the receipt or order details to prevent errors and omissions.
  • Label orders clearly with customer names, order numbers, and any special instructions.
• Customer Service:
  • Greet customers warmly and professionally.
  • Answer customer inquiries about menu items, specials, and order status in a friendly and informative manner.
  • Address any customer concerns or complaints promptly and courteously, escalating issues to management when necessary.
• Payment Processing:
  • Accurately process payments using the restaurant's POS system, accepting cash, credit cards, and other approved payment methods when necessary.
  • Provide customers with receipts and change, ensuring accuracy in all transactions.
• Organization and Cleanliness:
  • Maintain a clean and organized take-out station, ensuring all supplies are stocked and readily available.
  • Assist in cleaning and sanitizing the take-out area, including countertops, phones, and packaging materials.
• Additional Duties:
  • Assist with other tasks as needed, such as answering general phone inquiries, restocking supplies, and assisting other team members during slower periods.
  • Assisting with inventory management and reporting to management when necessary.

Skills and Qualifications:

• Excellent Communication Skills: Strong verbal and written communication skills are essential for interacting effectively with customers and colleagues.
• Customer Service Orientation: A genuine desire to provide exceptional service and ensure customer satisfaction.
• Attention to Detail: The ability to accurately take and process orders, ensuring all details are correct.
• Multitasking: The ability to handle multiple tasks simultaneously, such as answering phones, taking orders, and packaging food, in a fast-paced environment.
• Basic Math Skills: Proficiency in basic math calculations for handling payments and providing change.
• Teamwork: A willingness to collaborate with kitchen staff and other team members to ensure smooth operations.
• Positive Attitude: A friendly and upbeat demeanor even during busy or challenging situations.
• Prior Experience: Previous experience in a customer service or food service role is preferred but not always required.

Physical Demands:

• Standing for extended periods.
• Bending, reaching, and lifting up to 25 pounds.
• Working in a fast-paced environment with potential exposure to heat and noise.

Salary : $10