What are the responsibilities and job description for the Pre-Litigation Managing Attorney position at Shook and Stone CHTD?
Job Description
Job Description
Description : About the Firm :
We are a well-established, award-winning law firm with a strong presence across the Western United States. Recognized for our commitment to protecting clients’ rights and achieving maximum recoveries in personal injury cases, we are dedicated to delivering exceptional service and results.
About the Role :
We are looking for a dynamic and proactive Prelitigation Managing Attorney to lead our Client Intake and Case Management teams. In this key leadership role, you will be responsible for overseeing client interactions from the initial point of contact through case evaluation, ensuring an outstanding client experience. You’ll also play a pivotal role in strategy development, team management, and process improvement within the prelitigation department.
Key Responsibilities :
- Lead, coach, and inspire the Intake and Case Management teams, fostering a collaborative and growth-oriented environment.
- Conduct client meetings to evaluate legal claims, address concerns, and showcase the firm’s competitive advantages.
- Ensure that clients have a seamless and supportive experience from their first interaction to the resolution of their case.
- Develop and refine intake procedures and protocols to ensure consistent and efficient responses to client inquiries and leads.
- Design client-first strategies that prioritize prompt service and high-quality care in handling legal claims.
- Track lead-to-client conversion rates, analyze trends, and identify opportunities for improvement.
- Implement Key Performance Indicators to measure client satisfaction, team effectiveness, and case success rates.
Requirements :
What We Offer :
Why Join Us?
This is an incredible opportunity for an experienced attorney to make a significant impact at a thriving law firm. You’ll play a key role in shaping our prelitigation strategies and driving our commitment to excellence in client service. If you’re passionate about personal injury law and thrive in a leadership role, we encourage you to apply today.
