What are the responsibilities and job description for the Receptionist position at Shook and Stone CHTD?

Job Description

Description :

Essential Duties and Responsibilities :

In this role, the primary responsibility of a receptionist is to provide excellent customer service and ensure smooth operations at the front desk or reception area. While specific job duties may vary depending on the organization, here is a general overview of a receptionist's job description :

Responsible for warmly greeting visitors, clients, and guests as they arrive at the office or facility. They create a positive first impression and direct individuals to the appropriate person or department.
Manage incoming phone calls, screen and forward them to the appropriate individuals or departments. They provide information, take messages accurately, and ensure prompt responses to inquiries.
Handle various inquiries from visitors, clients, and employees. They provide information about the organization, its services, and its policies. Receptionists may also assist with scheduling appointments, arranging meetings, or directing individuals to the relevant resources.
Responsible for receiving and distributing mail, packages, and deliveries. They ensure that incoming correspondence reaches the appropriate recipients in a timely manner. Additionally, they may assist in drafting or formatting routine documents, letters, or emails.
Responsible for keeping the reception area tidy and presentable. They manage visitor sign-in processes, issue visitor badges, and maintain a log of visitors. They may also coordinate with other departments for maintenance, repairs, or supplies needed for the reception area.
May provide administrative support to various departments as needed. This may include data entry, filing, photocopying, scanning, and other general administrative duties.
Collaborate and communicate with other employees, departments, or external contacts to ensure efficient operations and excellent customer service. They may also assist with coordinating meetings, events, or travel arrangements for staff members.
In addition, with other duties that may be assigned.

Requirements :

Education and / or Work Experience Requirements :

Excellent customer service and ability to show empathy.

Strong organizational and time management skills, with the ability to prioritize and multitask effectively.

Excellent verbal and written communication skills, with the ability to communicate professionally and confidently with employees at all levels.

Proficiency in basic computer knowledge and usage

Attention to detail and accuracy in data entry and record-keeping.

Ability to maintain confidentiality and handle sensitive information with discretion.

Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.

High school diploma or equivalent (customer service experience preferred).

Bilingual in Spanish and fluent in English is preferred.

Physical Requirements :

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to lift and carry up to 20 lbs

Must be able to talk, listen and speak clearly on telephone

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