DUTIES & RESPONSIBILITIES
Provides exceptional, STAR Service to ensure overall guest satisfaction.
- Performs the steps of STAR Service, which include :
o Smile and Greet
o Take Care of Needs
o Anticipate, Ask and Act
o Remember to Thank and Close
Performs the position-specific STAR service expectations, as outlined by the department.Processes high volume of currency, comps, coupons, credit cards and gift certificates to meet the guests' needs.
Accounts for shortages or overages.Counts and exchanges currency and coins.Processes transfers to vault at end of shift.Operates point of sale equipment.Converts currency and change accurately to process guest's transactions.
Maintains and understands various promotions to use each month.Process credit cards.Verify checks.Ensures proper cash handling procedures are followed at all timesChecks ID for all transactionsProvide a positive attitude while preparing food orders and to maintain a sanitary and clean work environment
Prepare food ordersFollow portion controlKeep track of waste, and food spoilageKeep work stations clean, and stockedInsure sanitation standards are metClean work stationsClean floors, coolers, seals ECT..Wear proper uniformManage breaks appropriately and writes down on break sheetStock coolersFollow portion controlTrack waste and spoilageOrders done in a timely mannerOrganizing area for daily operationsAnnounces order numbers clearly for guestsInsures that all orders are complete prior to serving them.Maintain a high level of guest serviceListen and respond to guests concerns to maintain a high level of guest satisfaction
Refers guest to the appropriate department or function for issue resolutionPerforms any other duties as assigned
EDUCATION & EXPERIENCE
No minimum education or experience required. One month of related experience preferred.
Ongoing and or continuing education maybe required of certain compact and non-compact positions. This will be outlined upon hire by the specific department alcohol awareness, safe
Certificates, Licenses & Designations
Must meet licensing requirements as prescribed by the Tribal State Compact for gaming.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of cookingSkills in operating all kitchen equipment, example stove, broiler, steamers etc.Ability to follow and read recipesAbility to keep food prep areas and equipment safe and sanitaryAbility to monitor portion control and provide waste sheetsAbility to follow procedures and give attention detailAbility to work cooperatively within a group to make the group successful and effectiveAbility to lift / move up to 75 pounds (such as cases of product to and from storage).WORKING CONDITIONSFrequent to moderate to loud noise level, frequent warm to cool temperatures, occasional high and low stress levels, Occasional exposure to blood borne pathogens, safe food handling.Continuous exposure to high concentration levels of tobacco smoke.
