DUTIES & RESPONSIBILITIES
Provides exceptional, STAR Service to ensure overall guest satisfaction.
- Performs the steps of STAR Service, which include :
o Smile and Greet
o Take Care of Needs
o Anticipate, Ask and Act
o Remember to Thank and Close
Performs the position-specific STAR service expectations, as outlined by the department.Point of Sale System
Operates Point of Sale (cash register) system with knowledge and accuracy to ensure proper accounting and casino policies and procedures are followed.
Operate Point of Sale (cash register) system to record transactions, collect payment (credit cards, cash, room charges, marketing coupons, etc.) and make change correctly for drinks directly served to guests.Ensure proper cash handling techniques and balancing of monies during and at end of shift.Ensures order receipt is received from server prior to preparing server beveragesEnsures all sales are entered at time of preparation / orderHEALTH SANITIZED PROCEDURES
Maintain sanitized procedures according to I.H.S. (Indian Health Services) standards.
Follows departmental sanitization procedures. Ex. Test strips, towels in sanitized water, ice scoops, etc.Maintain table and bar appearance by pre-bussing, checking drink levels, changing ashtrays, removing clutter, and providing napkins.Ensures assigned area is stocked and cleaned throughout and at the end of shiftProper rotation of product to avoid expiration and restocks bar items in the absence of bar-runner.Report any unsafe working conditions to immediate Supervisor.EDUCATION & EXPERIENCE
High school diploma or general education degree (GED); AND minimum of two months related experience and / or training.
Certificates, Licenses & Designations
Must meet the requirements as prescribed by the Tribal-State compact for gaming.
Must be 18 years of age prior to employment to meet statue guidelines.
Must attend Alcohol Awareness and Guest Service training as required.
KNOWLEDGE, SKILLS & ABILITIES
Positive, engaging personality and professional appearance.Selecting and mixing ingredients, garnishing glasses, and serving beverage to guest.Knowledge and skill to use Micro system.Knowledge of promotional programs offered by the casino.Knowledge of bar products, equipment, casino layout to direct guest.Knowledge of locations of panic button (hold up alarm) fire extinguishers, fire exits and emergency procedures.Skill in basic math functionsKnowledgeable skills on handling difficult and disgruntled guests.Ability to follow proper cash handling techniques.Ability to mix drinks according to established procedures.Ability to remain good rapport with guests.Ability to define problems collects data, establish facts and draw conclusions.Ability to follow procedures and give attention to detail.Ability to stand during entire 6-8 hour shift.Ability to reach, bend, and stoop,Ability to make repetitive hand motionsSkill in basic math functions.Skill of developing and maintaining positive relations with internal and external guest.Ability to frequently lift / carry up to 25 pounds.Ability to occasionally lift / carry greater than 25 poundsAbility to frequently climb stairsAbility to frequently reach above shoulder height.Ability to frequently reach at shoulder height.Ability to frequently reach below shoulder height.WORKING CONDITIONS
Work is performed in a bar setting where the noise level varies from moderate to very loud, according to assigned shift and business levels.Hazards include, but are not limited to, cuts from broken glass, burns, slipping and tripping.Vision abilities required by this position include the ability to adjust focus.Continuous exposure to high concentration levels of tobacco smoke.Frequent exposure to blood borne pathogens.Occasional exposure to dangerous cleaning chemicals.Note : Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
