What are the responsibilities and job description for the Customer Service Associate position at Shop Avara?
Avara is seeking a highly motivated, friendly and dedicated Customer Service Associate. As the Customer Service Associate, you would assist the Sr. Manager of Customer Experience with all customer service needs, including but not limited to answering all incoming customer inquiries. In the role, efficiency, high attention to detail, and strong written and verbal communication skills are key.
The ideal Customer Service Associate is caring and compassionate, enthusiastic, and committed to providing outstanding service to all our customers. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment.
Responsibilities :
- Respond to all incoming customer inquiries within Avara’s communicated timeframe – generally within ~24 business hours. This includes email, live chat, phone, and social media accounts.
- Own any outgoing communication that is necessary based on items like shipping delays or other factors that require customer communication.
- Work with our store manager and employees as needed for any customer issues across ecommerce and our store location.
- Through your interactions with customers, you will be responsible for ensuring you identify and assess customers’ needs to achieve satisfaction and provide a superior customer experience.
- Build sustainable relationships and trust with customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Highlight any consistent customer issue or complaint to management for appropriate review.
- In partnership with the Sr Manager of Customer Experience, own our returns platform reporting on metrics and highlighting areas of improvement.
- Follow communication procedures, guidelines and policies.
Qualifications :
Avara was founded in 2018 by Emily Wickard, who after spending 20 years in Finance, grew tired of the corporate world. As a mother of 2 young kids, she decided to take a leap of faith and start her own clothing brand. Avara is named after Emily’s daughter, Ava, whom she hopes to inspire to take risks in life.
