What are the responsibilities and job description for the Systems Engineer I, Shopbop, Creative Technology (Bopware) position at Shopbop?
Description
As a Systems Engineer at Shopbop you'll be the mastermind behind revolutionary systems that transform our photo studios into high-speed, high-quality content powerhouses. Your innovative solutions will be the backbone of Shopbop's mission to dominate as the ultimate fashion inspiration destination! In this exciting position, you'll support the development of media creation automations that power our industry-leading workflows. Your team's innovations reduce manual processes, accelerate product launches, and keep Shopbop ahead of the curve! You will work hand-in-hand with Shopbop, Amazon, and other subsidiary Software Development Engineers and IT Support to design solutions by managing custom scripts, driving innovations, and bridging our internal systems with industry standard tools like Workfront, Adobe Experience Manager, Frame.io, Capture One, and Photoshop.
Your meticulous attention to detail and cool-headed approach to problem-solving will be invaluable as you navigate our fast-paced environment. We celebrate team members who bring their unique perspectives, take initiative, and aren't afraid to think outside the box. You'll have the exciting opportunity to own and optimize our Creative tech ecosystem - from hardware and software to networks and automations - while working alongside passionate professionals who are revolutionizing fashion technology.
Key job responsibilities
The ideal candidate thrives in a fast-paced environment driving efficiencies for multiple workflows and enjoys supporting a wide variety of users and roles with technical support. They must be detail oriented, have good verbal and communication skills, strong organizational skills, are able to work independently and able to maintain professionalism under pressure. Knowledge and ownership for Hardware, Software, Network, Systems, Applications, Automations, and toolsets for Creative Operations and Content while using expertise to encourage enhancements to streamline productivity. Own troubleshooting and escalating functional needs to IT/Deskside Services or Global Operations and operate with autonomy by managing custom script daily maintenance, troubleshooting issues and driving innovations with teams. Build and maintain solutions to bridge internal applications with 3rd Party tools (Workfront, Adobe Experience Manager - Assets, Frame.io, Launch Metrics) and support system health within AWS-S3, Permissions, Network, Servers, and maintain best practices for users via Wiki or Runbooks.
A day in the life
You start your day by reviewing technical support needs through established service channels for Creative users with clear communication and thorough documentation of incident resolution. Throughout the day you proactively manage studio systems ensuring seamless execution of high-volume photo workflows through user access, network connectivity, file management and automations script troubleshooting. You identify opportunities for process optimization and system resilience through predictive analysis and innovative problem solving approaches. You participate in project work to design and implement new automations, complete OE (operational excellence) or mandates to ensure we meet Amazon or Shopbop technology expectations.
About The Team
Currently a team of two Systems Engineers working on PDP (product detail page) and Marketing campaign content workflows supporting Creative and Marketing teams in the Shopbop Madison WI photo studio. Studio, Catalog and Marketing members use this team's custom scripts and applications to perform their day-to-day activities at both the Madison and New York locations.
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Bop LLC
Job ID: A2918442
As a Systems Engineer at Shopbop you'll be the mastermind behind revolutionary systems that transform our photo studios into high-speed, high-quality content powerhouses. Your innovative solutions will be the backbone of Shopbop's mission to dominate as the ultimate fashion inspiration destination! In this exciting position, you'll support the development of media creation automations that power our industry-leading workflows. Your team's innovations reduce manual processes, accelerate product launches, and keep Shopbop ahead of the curve! You will work hand-in-hand with Shopbop, Amazon, and other subsidiary Software Development Engineers and IT Support to design solutions by managing custom scripts, driving innovations, and bridging our internal systems with industry standard tools like Workfront, Adobe Experience Manager, Frame.io, Capture One, and Photoshop.
Your meticulous attention to detail and cool-headed approach to problem-solving will be invaluable as you navigate our fast-paced environment. We celebrate team members who bring their unique perspectives, take initiative, and aren't afraid to think outside the box. You'll have the exciting opportunity to own and optimize our Creative tech ecosystem - from hardware and software to networks and automations - while working alongside passionate professionals who are revolutionizing fashion technology.
Key job responsibilities
The ideal candidate thrives in a fast-paced environment driving efficiencies for multiple workflows and enjoys supporting a wide variety of users and roles with technical support. They must be detail oriented, have good verbal and communication skills, strong organizational skills, are able to work independently and able to maintain professionalism under pressure. Knowledge and ownership for Hardware, Software, Network, Systems, Applications, Automations, and toolsets for Creative Operations and Content while using expertise to encourage enhancements to streamline productivity. Own troubleshooting and escalating functional needs to IT/Deskside Services or Global Operations and operate with autonomy by managing custom script daily maintenance, troubleshooting issues and driving innovations with teams. Build and maintain solutions to bridge internal applications with 3rd Party tools (Workfront, Adobe Experience Manager - Assets, Frame.io, Launch Metrics) and support system health within AWS-S3, Permissions, Network, Servers, and maintain best practices for users via Wiki or Runbooks.
A day in the life
You start your day by reviewing technical support needs through established service channels for Creative users with clear communication and thorough documentation of incident resolution. Throughout the day you proactively manage studio systems ensuring seamless execution of high-volume photo workflows through user access, network connectivity, file management and automations script troubleshooting. You identify opportunities for process optimization and system resilience through predictive analysis and innovative problem solving approaches. You participate in project work to design and implement new automations, complete OE (operational excellence) or mandates to ensure we meet Amazon or Shopbop technology expectations.
About The Team
Currently a team of two Systems Engineers working on PDP (product detail page) and Marketing campaign content workflows supporting Creative and Marketing teams in the Shopbop Madison WI photo studio. Studio, Catalog and Marketing members use this team's custom scripts and applications to perform their day-to-day activities at both the Madison and New York locations.
Basic Qualifications
- 2 years’ experience in high-capacity workflow or systems automation environment.
- Interest or experience in learning development languages such as AppleScript, JavaScript, React, Adobe ExtendScript, Java, HTML, TypeScript, and JSON.
- Interest or experience in learning AWS S3, Lambda, Dynamo DB, API Gateway, Meridian, 2FA/Midway Auth, Brazil, or Crux.
- Experience with asset management best practices.
- Experience with system architectures and networking.
- Ability to thrive in an environment where priorities shift quickly.
- Experience with Capture One, Photoshop, Premiere, Adobe Workfront, Adobe Experience Manager (Assets), Frame.io or similar applications.
- Experience simplifying and reinventing systems, processes, and tools to make our internal customers more productive.
- Experience building custom solutions integrating internal AWS or proprietary systems with 3rd Party systems.
- Ability to perform deep-dive technical troubleshooting.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Bop LLC
Job ID: A2918442
