Job Description
Job Description
It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.
As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
POSITION SUMMARY :
Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead team in General Manager’s absence.
Taking Care of our Teams who Take Care of our Patients
- Competitive Wages & Incentives
- 401K with Match
- Vacation Pay / Personal Day
- Volunteer Time Off
- Sick Pay for Hourly Teammates
- Health & Wellbeing Benefits
- Voluntary / Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
DUTIES AND RESPONSIBILITIES :
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Assist with hiring, developing, training and managing teammate performanceAssist with store schedulingEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsPartner with General Manager to provide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPartner with General Manager to perform key-carrier tasks including opening / closing the store, cash office, committing payroll and responding to alarm callsCAREER PROGRESSION
Act on feedback from General Manager and Regional / Market Manager toward continuous improvement and preparation for future General Manager openingsMINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS :
ABO / Shopko OCE Certification requiredHigh School Graduate or equivalentOptician experience desiredSupervisory experience with strong customer service focus (preferably in an optical store or retail setting)Able to analyze and solve issues of varied scope : able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to set impactful goals and motivate team to deliver resultsAble to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS :
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand / arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and / or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
