Job Description
Job Description
It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.
As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Dixon, IL
On-the-job training provided, no experience necessary!
POSITION SUMMARY :
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
Taking Care of our teams who take Care of our Patients
- Competitive Wages & extra Sales Incentives
- 401K with Match
- Vacation Pay / Personal Day
- Volunteer Time Off
- Sick Pay
- Health & Wellbeing Benefits
- Voluntary / Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
DUTIES AND RESPONSIBILITIES :
CUSTOMER SERVICE
Provide excellent customer and patient service according to company and Optical Center standardsAnalyze patient eyewear needsRecommend specific lenses, lens coatings and frames to satisfy patient needsAssist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptionsOrder and dispense eyewear accurately and professionallyAssist patients with proper frame repairs and adjustmentsShow patients how to insert, remove and care for their contact lensesAssist Optometrist with case histories and screeningsBUSINESS AND OPERATIONAL STANDARDS
Maintain a complete knowledge of third-party plans and claimsExplain promotions and special lens offerings to patients and customersBalance accountsPrepare work orders containing specific instructions for Optical LabProcess medical billing informationEnsure proper merchandising of frame inventoryMINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS :
High School Graduate or equivalentMaintain license as required by stateTo become Certified, teammate must complete Shopko OCE Certification requirements and calendar modulesPrevious experience in an office and / or optical dispensing is preferredAble to handle multiple customer interactions / phone calls at a timeAble to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensingESSENTIAL FUNCTIONS & WORK REQUIREMENTS :
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand / arm steadinessAbility to grip and hold itemsGood eye and hand coordinationAble to operate a cash register, various optical equipment and toolsAble to work normal office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
