What are the responsibilities and job description for the Dock and Door Helper position at Shoppas Material Handling Ltd?
Dock & Door Helper
Family owned and operated since 1981, Shoppas Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
JOB SUMMARY:
The Dock and Door Helper under supervision of the Lead Dock Door Technician, will be responsible assisting the Lead Dock Door Technician for on-site inspection and the removal, installation and repairs of customers dock levelers, locks and doors. Will enter the necessary information on work orders and work order summary as required. Will represent Shoppas Material Handling and requires professionalism, great attitude, good communication skills and outstanding customer service.
ESSENTIAL FUNCTIONS:
- Takes direction from Lead Technicians regarding actions needed to resolve customer satisfaction concerns.
- Responsible for following company safety rules as well as maintaining job site safety. Escalates any concerns to the Lead Technicians.
- Provide excellent customer service at the site
- Assist with the inspection of levelers, locks and doors
- Assist with repairing all work order requests
- Assist with the installation of dock levelers, locks and doors
- Quality control of each job to ensure completeness
- Work independently as well as in a team
- Represent Shoppas with a courteous professional manner
QUALIFICATIONS:
- High school diploma or GED
- Valid Drivers License with a clean driving record
- Experience working on dock levelers, locks and doors
- Must have hand tools
- Welding experience preferred
- Good communication skills and great attitude
- Must be punctual and dependable
- Work well with internal and external customers
- Mechanical aptitude
- Customer service oriented
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands:
Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.
Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppas Mid America is an Equal Opportunity Employer, including disabled/veterans; (b) EOE/Disability/Vets; or (c) Shoppas provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. (pp. 3 & 36 of the attached guide)
