What are the responsibilities and job description for the Field Service Technician position at Shoppas Material Handling Ltd?
Family owned and operated since 1981, Shoppas Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
JOB SUMMARY:
The primary function of a Field Service Technician is to perform on-site inspection, diagnosis and repairs of customers lift trucks and equipment at their location. Conduct overall inspection to verify the truck is up to safety standards and make recommendations on any required repairs. Enter necessary information on work orders and work order summary. Must have good communication skills and world class customer service.
ESSENTIAL FUNCTIONS:
- Coordinate daily schedule with Field Service Advisor
- Provide excellent customer service at the site
- Communicate with the customer upon arrival and update as needed
- Inspect the forklift and/or issues that were reported
- Give customer full report on condition of equipment and what is needed to repair equipment along with the cost to do so
- Diagnose and repair equipment per customer request
- Quality control each job to ensure completeness
- Communicate with customer and dispatch on job completion
- Clean the area after work is completed
- Verify the equipment is up to safety standards
- Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines
- Drive in a safe and courteous manner. Every day is a major responsibility to insure the employees safety as well as others on the road
- Complete and submit all work orders every day through electronic tablets that are issued to you
- Company issued van must be kept clean and orderly to allow technician to work efficiently while presenting a professional image to our customers.
QUALIFICATIONS:
- High school diploma or equivalent
- Clean driving record
- Minimum of 2 years experience working on material handling equipment or heavy industrial equipment
- Auto, truck, or military repairs experience will be considered
- Requires strong mechanical aptitude
- Must have mechanic tools
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands:
Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.
Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppas Material Handling is an Equal Opportunity Employer, including disabled/veterans; (b) EOE/Disability/Vets; or (c) Shoppas provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
