What are the responsibilities and job description for the FIELD SERVICE TECHNICIAN position at Shoppas Material Handling Ltd?
The primary function of a Field Service Technician is to perform on-site inspection, diagnosis and repairs of customers lift trucks and equipment at their location. Conduct overall inspection to verify the truck is up to safety standards and make recommendations on any required repairs. Enter necessary information on work orders and work order summary. Must have good communication skills and world class customer service.
Essential Functions:
- Coordinate daily schedule with Field Service Advisor
- Provide excellent customer service at the site
- Communicate with the customer upon arrival and update as needed
- Inspect the forklift and/or issues that were reported
- Give customer full report on condition of equipment and what is needed to repair equipment along with the cost to do so
- Diagnose and repair equipment per customer request
- Quality control each job to ensure completeness
- Communicate with customer and dispatch on job completion
- Clean the area after work is completed
- Verify the equipment is up to safety standards
- Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines
- Drive in a safe and courteous manner. Every day is a major responsibility to insure the employees safety as well as others on the road
- Complete and submit all work orders every day through electronic tablets that are issued to you
- Company issued van must be kept clean and orderly to allow technician to work efficiently while presenting a professional image to our customers.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Educational/Experience Requirements:
High school diploma or equivalent
Clean driving record
Minimum of 2 years experience working on material handling equipment or heavy industrial equipment
Auto, truck, or military repairs experience will be considered
Requires strong mechanical aptitude
Must have mechanic tools
