What are the responsibilities and job description for the Onboarding Specialist position at ShopperApproved.com?
Our Company
As a preferred Google review partner and two-time Inc. 500 award winner, Shopper Approved helps e-commerce businesses collect verified reviews from real customers. Our platform simplifies gathering feedback and displaying reviews across Google, Yahoo, and Bing, boosting online reputation and visibility in ads, campaigns, and search results. Trusted by thousands of Shopify and other e-commerce sellers, we combine powerful tools with personalized support to build credibility, drive success, and create a more trustworthy online shopping experience.
Onboarding Specialist
We believe the onboarding process sets the tone for a client’s success. As an onboarding specialist, you’ll be the main point of contact for new clients, guiding them through every step of the way - integrating, collecting and displaying reviews. Your role is to create a seamless and positive experience, ensuring clients feel supported, confident, and ready to maximize the benefits of Shopper Approved.
What You’ll Do
- Own and Manage Client Relationships: Be the trusted advisor for new clients, building strong relationships from day one.
- Educate and Train Clients: Lead walkthroughs via Zoom, email, or phone to teach clients about our features and best practices.
- Collaborate for Success: Work with our integration team to ensure a smooth setup and provide timely updates to clients.
- Problem-Solve and Troubleshoot: Address client questions, resolve any issues, and mentor clients on how to get the most from our products.
- Stay Organized and Proactive: Maintain detailed records of client interactions and needs while monitoring accounts to ensure full utilization of our services.
- Be a Team Player: Share feedback from clients, collaborate to improve internal processes, and partner with other departments to elevate the client experience.
- Drive Client Success: Proactively identify and recommend additional products and services to enhance client success.
What We’re Looking For
- Customer Support Experience: You’ve worked in customer-facing roles and thrive on helping others succeed.
- Excellent Communication Skills: You’re an attentive listener, effective communicator, and a clear writer, able to explain complex technical concepts with ease.
- Organized and Detail-Oriented: You manage time and tasks effortlessly, staying on top of multiple client accounts and priorities.
- Problem Solver with a Positive Attitude: You approach challenges creatively and with curiosity, always focused on finding solutions.
- Tech-Savvy and Professional: You can navigate tools confidently and portray our company in a professional manner.
Bonus Points
- Experience with Trello or similar project management tools
- Familiarity with CRM systems
- Proficiency in Excel
- Interest in process improvement
- Experience referring and upselling to partners
- Basic understanding of HTML, CSS, or JavaScript (no coding required)
Salary
- Negotiated upon experience
Benefits
- 15 days of PTO, increasing to 20 days after 3 years
- 12 additional paid holidays
- Nice Primary Health Care for your entire family (includes unlimited virtual and in-home visits, and 550 free prescription medications)
- $500/month health insurance allotment that you can either keep or use towards any additional health care provider of your choice
- 401-K matching
- $50/month life insurance stipend
- Gym membership to EoS Fitness
- Great company culture
- Fully stocked kitchen, great office, and fun environment
Salary : $500