Restaurant and Bar Manager

Description

RESTAURANT MANAGER SUMMARY: 

A sense of retreat takes prominence within the Clubhouse at Whitetail Club, with menus that include a bounty of fresh local ingredients showcasing seasonal dishes. The Clubhouse dining experience is one with spectacular views of the Lake that perfectly emulate the warmth that is Whitetail Club. Some say this is the most impressive Clubhouse amenity in the Pacific Northwest, unforgettable indoor/outdoor dining and lounge experiences happen here.  Come be our Clubhouse Restaurant and Bar Manager, here you will instill a strong atmosphere of service excellence, implement guidelines and goals for training and development and achieve budgeted results. 

WHAT YOU GET TO DO: 

• Maintain a positive work environment by managing, leading, working and communicating in a courteous and professional manner with all guests, co-workers and vendors.
• Lead by example, fostering departmental teamwork and collaboration.
• Greet guests; create a memorable experience that exceeds our Forbes/AAA, 4 star/diamond service goals.
• Anticipate guests’ needs and provide appropriate service.
• Hire, train, schedule and supervise service teams.
• Monitor staffing/payroll to meet Forbes/AAA, 4 star/diamond service levels/profitability.
• Maintain awareness of all safety, state and federal sanitation and security procedures relevant to the department and property. Ensure department members are familiar with and adhere to them as well.
• Maintain awareness of occupancy levels, reservations, group business and special requests or functions and their potential effect on the operations.
• Support the financial/marketing goals of the division.
• Exceed required standards/goals to achieve superior guest service by applying our documented service standards at all times and redirect the team when required.
• Handle all guest correspondence/reservations in a timely and efficient manner, not to exceed more than a 24-hour period.
• Ensure all reporting and time sensitive needs are supplied to appropriate parties when required (historical records, financials, payroll, email, HR needs, schedules logs, etc).
• Maintain required inventories and par stock levels.
• Conduct monthly inventory counts and ensure complete accuracy
• Assist Food and Beverage department when/where needed as well as other team members, attending meetings.
• Participate in and promote safety, accident prevention and recycling efforts.
• Create effective incentive/sales programs that positively affect profits, revenues and guest experiences.
• Represent the Lodge at community and industry events as necessary.
• Support your team at all times and inspect what is expected of the team.
• Maintain a presence on the floor during hours of operation.
• Maintain cleanliness of Food and Beverage real estate.
• All other duties as assigned.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

To perform this job successfully, you must be able to perform each essential duty at Forbes/AAA, 4 star/diamond standard.  

• Must possess minimum Associates college degree or equivalent educational experience. 2 years of relevant Forbes/AAA, 3/4 star/diamond service experience in Hotel F&B Management. Must possess good knowledge of service, food, wine and spirits.
• Prior proven Restaurant  Management, providing ongoing coaching and support to staff members, identifying areas for improvement and implementing personalized training plans
• Understand the timing of the steps of service and how it impacts the guest experience and correctly communicate that timing to the staff/department.
• Experience fostering a positive and inclusive team culture, encouraging open communication and collaboration.
• Communicate clearly, professionally and effectively in a fast-paced environment.
• Proven efficiency with POS systems.
• A high level of organization, remaining detail oriented while functionally multi-tasking.
• Self-motivated with a positive outlook.
• Possess or learn knowledge of the regional area/activities, the Lodge/Club and amenities/services