What are the responsibilities and job description for the Patient Services Representative - Centralized Scheduling position at Shore Medical Center?
General Summary – Centralized Scheduling
The Patient Services Representative is responsible for centralized inbound and outbound multi-specialty healthcare calls. Responsible for completing the following tasks in a prompt, courteous, and professional manner:
- Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
- Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
- Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
- Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
- Demonstrates strong telephone communication and etiquette skills.
- Maintain composure during moments of stress and maintain a helpful disposition at all times.
- Schedule patient appointments.
- Answer phones, screen, and direct calls.
- Provide information about our providers and office locations.
- Confirm appointments for the following day.
- Take and relay messages to ambulatory office staff and providers.
- Make sure to obtain all referrals when needed.
- Comply with all policies and procedures of the practice.
- Perform any other assignments as directed by management and providers.
Minimum Requirements
- Exceptional Customer Service Skills
- Effectively work as a member of a team and as an individual
- HS diploma or equivalent
- 2–4 years’ experience in a customer service-oriented environment
- Excellent organization and communication skills
- Knowledge of medical terminology, medical insurance, and medical practice services and routines.
Preferences
- Athena Experience
Why Join Us?
At Shore Physicians Group, we work hard and take pride in accomplishing our mission statement of “Treating People Well”. We are looking for employees who strive to be the best in their field and enjoy exchanging knowledge in an interactive environment.
Shore Physicians Group offers a professional, enjoyable work environment, and generous benefits including:
- 401(k)
- 401(k) matching
- Medical/Dental/Vision insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Certification reimbursement
- Referral incentive program
- Local community employee discounts
- Free Parking
Additional information
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
- This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
- Shore Physicians Group is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to sex, affectional or sexual orientation, gender, gender identity, orientation or expression; marital status, domestic partnership status, civil union status, pregnancy, race, creed, ancestry, color, ethnicity, national origin, age, disability, religion, genetic information, or veteran status or any other basis prohibited by law.
