Director of Operations

About Us: Shore Point Recovery is a dedicated facility focused on providing compassionate and effective care for individuals recovering from substance use and co-occurring disorders. With a 25-bed capacity, we offer both detoxification and inpatient rehabilitation services, creating a supportive and structured environment for our patients. Our mission is to guide individuals toward recovery and equip them with the tools needed for lifelong health and sobriety.

Position Summary: The Director of Operations is a key leadership role responsible for overseeing all daily operations and ensuring the highest quality of operational efficiency for patients. This individual will lead a team of Recovery Specialists, ensure compliance to policy and procedure and environment of care standards. The ideal candidate will have a strong background in addiction treatment and operations, exceptional management skills, and a commitment to fostering a culture of excellence and empathy.

Key Responsibilities:

• Reports to Executive Clinical Director
• Ensure Environment of Care (facility) is up to code(s) and standard(s) at all times
• Oversee staff training and development to maintain a highly skilled team
• Collaborate with Clinical and Nursing staff to maintain standard of patient care
• Address and resolve patient care issues promptly and professionally
• Accountable for creating an environment and culture that focuses on fulfilling the organizations mission, vision and values
• Oversee day-to-day operations for all assigned departments
• Monitor workflow, timeliness, and quality of deliverables of Recovery Specialists
• Ensure quality management standards of appropriate departments
• Coordinate appropriate staffing/scheduling for all assigned departments
• Maintain appropriate employee documentation such as 3-month and annual performance reviews, disciplinary action documentation, incident reporting and other documentation as assigned by Executive Clinical Director
• Provide direct operational support and oversight to Recovery Specialists
• Hire and train appropriate staff in company policy and procedure
• Analyze current processes and performance, recommending solutions for improvement where necessary
• Oversee client and employee safety when a hazardous condition exists and there is inadequate time to convene a staff meeting and/or receive Executive Clinical Director or medical staff consultation and approval
• Foster a positive workplace culture and ensure staff satisfaction
• Monitor the quality of patient care and ensure a high standard of service
• Collaborate with clinical staff to resolve patient care challenges
• Schedule, coordinate and facilitate patient transportation
• Oversee transportation staff to ensure compliance with facility protocol as well as all local and federal traffic laws
• Ensure quality and maintenance of all fleet vehicles
• Other duties as assigned by Executive Clinical Director

Qualifications:

• At least a Bachelor's Degree from an accredited university in the field of business, liberal arts or a related field deemed acceptable by the Governing Authority
• At least 2 years of leadership experience
• Experience in managing a residential treatment facility
• Proficiency in crisis intervention and de-escalation techniques

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Wareham, MA 02571 (Required)

Ability to Relocate:

• Wareham, MA 02571: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $80,000