What are the responsibilities and job description for the Consumer Loan Servicing Associate position at Shore United Bank?
Shore United Bank is seeking a full-time Consumer Loan Servicing Associate to join our team. The Consumer Loan Servicing Associate is responsible for executing the daily functions of the Loan Servicing Department to ensure that all loan accounting records are maintained with accuracy and integrity while meeting all regulatory and Bank loan policy and procedure requirements; primarily but not limited to establish loans on the core system, review loan documentation for accuracy, establishing and maintaining loan records, communicating with appropriate personnel.
Essential Functions Include
Position Type/Expected Hours Of Work
Shore United Bank: Good things are happening here. ®
Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
Essential Functions Include
- Establish new and maintains existing loan records on the core system.
- Establish new and maintains existing loan collateral records on the core system.
- Communicate and document loan payoffs to external and internal requests.
- Process transactions related to loan servicing including system maintenance upon request per Management, Loan Officer, or customer.
- Prepare required source document for Maintenance review to remain compliant with regulations, policies, and operating procedures.
- Creates or maintains records for government, regulatory and management reporting, and review.
- Reconciles various loan related accounts.
- Ensures prompt, efficient, and courteous delivery of loan servicing to appropriate bank personnel and external customers.
- Investigates and resolves discrepancies as needed.
- Review and distribute customer notices.
- Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
- Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
- Abides by current laws, organizational policies / procedures in which were designed and implemented to promote an environment free of harassment and other forms of illegal discriminatory behavior in the workplace.
- Responds to inquiries relating to his/her area, to requests from customers or bank personnel, within given time frames and within established expectations communicated from Management.
Position Type/Expected Hours Of Work
- Full-time.
- Non-exempt.
- Days of Work: Monday-Friday. Standard hours are 8:00 am – 4:30 pm.
- High school diploma/GED equivalent.
- 1 year experience successfully providing excellent customer service in a fast-paced environment.
- In compliance with Maryland law, the complete pay range for this position is $19.00 to $25.00 hourly. Candidates without prior banking experience will start at $19.00 hourly.
- Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
- Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
- Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
- Paid parental leave
- 401k savings plan with up to a 4% company match
- Employee Stock Purchase Plan
- Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
- Opportunity for growth and advancement
- Paid training program and continuous training sessions throughout the year on various topics
- Generous paid time off and paid sick time
- Community involvement opportunities
Shore United Bank: Good things are happening here. ®
Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
Salary : $19 - $25
