Program Specialist 3 - Student Support Technology Specialist – SIP Grant (C)

Position Summary

Date of First Consideration: February 12, 2025
Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.
Salary Range: $59,724 - $80,438 yearly, depending on qualifications and experience

The Student Success Technology Specialist contributes to the mission of Shoreline Community College by administering and supporting the college’s student success technologies, including the suite of advising, degree planning, case management, and early alert tools provided by the Starfish (EAB) platform and program mapping tools. Under the general supervision of the Director of Guided Pathways and Title III – SIP, the Specialist is responsible for assisting in the ongoing operations, maintenance, administration, end-user support, and use of these tools by the college’s students, faculty, and staff. The SST Specialist will work closely with and may receive day-to-day task direction from the Starfish Business Analyst in collaboration with the Director of Guided Pathways. The Specialist also contributes to training and orientations, cultivates and shares expertise in technology-assisted student success practices, and collaborates across the college to ensure the effective use of available tools.

Primary responsibilities include the following:

• Administer and manage the daily operations of Shoreline’s student success technology platforms including routine support and troubleshooting for students, faculty, and staff; management of user roles and privileges; platform configuration and workflow customization; system status monitoring; and data reporting.
• Support initial student success platform implementation efforts, and subsequent system upgrades, by participating on appropriate planning and implementation teams or committees as needed.
• Collaborate with the Starfish Business Analyst and Assistant Registrar to ensure cross-platform accuracy between curriculum content and degree plans.
• Work closely with Shoreline specialists in other areas to test and support platform integration with the college’s other related campus systems and to provide cross-functional support and training.
• Create and maintain comprehensive documentation for all platform configurations and customizations, as well as for Shoreline-specific protocols governing use and access.
• Serve as a local subject matter expert on student success technology capabilities and current best practices for their use by students, faculty, and staff. Maintain a high degree of knowledge about emerging student support technologies and effective strategies to support their adoption.
• Develop and conduct interactive in-person and/or online training for students, faculty, and staff on the use of student success software relevant to their position and needs.
• Assists the Director of Guided Pathways / Title III – SIP and the Starfish Business Analyst to support relevant professional development programs and initiatives.?
• Participates in professional development activities related to educational and student success technologies and equity initiatives.
• Other duties as assigned of a similar level/nature

Qualifications

Required Education & Experience:

• Bachelor’s degree from an accredited institution
• Minimum of two (2) years of experience providing direct customer service or support in a higher education environment; OR or equivalent combination of education and work experience.

• Microsoft Office Access, Excel, Outlook, PowerPoint, Teams, and Word; Zoom and other online office applications (e.g. Google Apps)
• Administration of Starfish or other similar student support and early alert platforms
• Canvas or other learning management systems
• Advising practices, student support services, and academic programs in a community college setting

• Fostering a climate of equity and belonging through multicultural awareness and responsiveness
• Written, verbal, and interpersonal communication, both in person and online
• Learning new software, researching, and attaining expertise in educational software applications, and identifying and independently resolving common technology problems
• Working well on a team and collaborating effectively across multiple organizational units or departments
• Prioritizing tasks, meeting deadlines, and working independently in a time-sensitive environment
• Time management, organization, and meeting competing deadlines/priorities
• Handling difficult and sensitive situations, using sound independent judgment within college & legal guidelines
• Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College both in person and online
• Establishing/maintaining effective working relationships at all organizational levels
• Ability to work closely with a diverse population of faculty, staff, and students, including those belonging to historically underserved populations in a friendly, helpful and courteous manner.

Conditions of Employment

Physical Work Environment:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

Terms Of Employment/Salary:
This position is allocated to pay range 53, under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with a schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.

Required Materials

To be considered for this position, please submit the following:

• NEOGOV online application and supplemental question(s)
• Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position
• Current resume
• *Official transcript required upon hire*

• Once application materials have been submitted, you may not modify the application
• If you are chosen to move forward in this recruitment, you will be notified via email to the address listed in your application (make sure to check spam/junk folders)

Other Conditions:

Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit: https://www.shoreline.edu/about-shoreline/non-discrimination.aspx.

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.edu.

In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire.

Shoreline CC does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime exempt.

Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability for the position.

Faculty positions are represented by the American Federation of Teachers Local #1950.

Classified positions are represented by the Washington Federation of State Employees.