Welcome Desk Customer Service Specialist 2 - Enrollment Services (c)

Date of First Consideration: 3/31/25

Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.

Salary Range: $40,812 - $52,848 yearly, depending on experience (Range 37, Steps A-L)

*Step M at $54,168 is available for those with 6 years of combined continuous service at any WA state institution.

Welcome! Learn More About Shoreline AND Video Tour Our Campus!

This position works alongside other Welcome Desk staff in providing real-time support to students and community members through response to inquiries for general information and resources and serves through in-person desks, phone, and virtual options. This position will also assist with new student admission and new student onboarding.

Primary responsibilities include the following:

• Provide direct support to students and community members through staffing of Welcome Desks, phone, and virtual contact options. 
• Maintain working knowledge of campus structure and policies, department contacts, and changes across campus. 
• Identify and propose improvements to campus/departmental contacts.
• Support Enrollment Navigator with admissions and onboarding: processing applications, outreach to new and returning students, providing information and technical assistance to potential and current students who are enrolling 
• Other duties as assigned 

Required Education & Experience:

Knowledge Of: 

• Microsoft Office applications such as SharePoint, Excel, Outlook, and Word programs
• Peoplesoft (ctcLink) or equivalent information system/database experience 
• Communicating complex information effectively to students and staff with a wide variety of backgrounds and communication styles, verbally and in writing 
• Strong commitment to customer service, multicultural understanding, and student success 
• Self-management and responsibility 

Skill In:

• Working accurately with attention to detail, prioritizing tasks, and researching complex issues 

• Demonstrating patience, respect, and empathy toward students and team members 
• Active and attentive listening; able to communicate information clearly and effectively 
• Working in an open office environment with frequent interruptions 
• Planning and organizing tasks and time; maintaining a consistent focus on most important tasks to meet important deadlines 
• Remaining flexible and adaptable to change; able to continually learn and utilize new information  
• Staying calm in tense situations; maintaining confidentiality; behaving professionally as a representative of the college
• Working independently, along with researching issues and problem solving

Physical Work Environment: 

This position will perform work in a standard office setting, use standard office equipment and physically attend meetings. This position will sit for long periods of time and must be able to read printed and digital materials.

Terms Of Employment/Salary: 

This position is allocated to pay range 37 under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with a schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President. 

To be considered for this position, please submit the following: 

• NEOGOV online application and supplemental questions
• Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position 
• Current resume

Please Note:

• Once application materials have been submitted, you may not modify the application
• If you are chosen to move forward in this recruitment, you will be notified via email or phone to the contact listed in your application (make sure to check spam/junk folders)

You can’t check off every listed knowledge, skill, and ability? Please apply anyway! Studies have shown that traditionally marginalized communities are less likely to apply to jobs unless they meet every single qualification – even if they might be a great fit for the role!

Salary : $40,812 - $54,168