What are the responsibilities and job description for the Concierge Desk Representative position at Shores of Panama Resort Community Association?
Concierge Job Description
FIRST IMPRESSIONS ARE EVERYTHING!
MUST BE FRIENDLY WITH AN OUTGOING PERSONALITY AND LIKE HELPING PEOPLE!
Seeking a dynamic Front Desk Concierge to be responsible for greeting and supporting guest registration needs. You will be responsible to perform the following tasks to the highest standards: Greet guests, inputting and retrieving information from the computer. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
- Managing concierge desk activity and handling guest check-ins in a friendly and helpful manner
- Ensuring guest & owner satisfaction
- Handling guest & owner requests and complaints and directing to other employees or departments accordingly.
- Creating resort packets & tracking of packets to guests & owners.
- Filters Maintenance work order pickups - Remotes, turtle bulbs and balcony light fixtures.
- Mail Outs - Labeling and stuffing of meeting and owner communications.
- Accurately update all official documentation pertaining to the role.
- Answering calls and queries related to guest registration packets.
Job Requirements
- Excellent communication skills are critical to the position.
- Maintain a positive tone and helpful attitude.
- Being a good listener to the guests and understanding their requests.
- Be extremely welcoming.
- Manage multiple tasks at once with many guests.
- Must be very well organized and be able to manage their time effectively.
- Provide our guests with expert knowledge of our property and the surrounding area.
- Able to make every guest feel valued for visiting Shores of Panama.
- Complete all assignments and interactions utilizing the highest standards.
- High comfort level in learning new computer programs and systems.
Essential Job Functions
- Proven experience as a concierge.
- In-depth knowledge and experience in customer service.
- Excellent communication skills.
- Proficient in the English language.
- A great deal of patience and confidence.
- Aptitude in resolving issues with a guest focus.
- Must be able to work a flexible schedule including weekends and holidays,
Preferred Skills
- Intermediate to advanced skills with Microsoft Office products
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $18
