What are the responsibilities and job description for the Warehouse Operations Lead - Outbound position at Short Story?

About Us :

Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create exceptional, tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top institutional investors who share our vision of building the world's next great consumer brand.

At Short Story, we celebrate petiteness, boldness, and modern womanhood. Our culture combines an insatiable hunger for data, an unwavering commitment to creating superior products, and a hustle startup mentality. We have a strong sense of urgency. Since 2019, we've cultivated a team of dedicated problem solvers and fashion enthusiasts. We're excited for you to join us on this exhilarating journey.

Currently, we're seeking a warehouse manager to manage operations within our fulfilment center in San Francisco. Your mission is to help us build a well-oiled machine, driven by a customer-centric mentality. You'll lead the charge on assembling a team of exceptionally talented, bright, and committed people. As warehouse manager, you will help us deliver our promise to our customers. You will oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn. You must be an exceptional people manager and operationally savvy. You will lead a team of 30-100 associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail oriented, and able to track multiple facets of the warehouse at any given time. In this role, you will own execution of our daily, weekly, and monthly operational goals.

Your primary responsibilities will be :

Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping
Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
Inspire, develop, and support your direct reports and warehouse associates
Connect your team to our vision and bring focus & intention to delivering on our stated goals
Recruit, interview, and onboard new team members to build an exceptional team
Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs.
Continuously find ways to do things more effectively, ask client-centric questions, share their learnings with others, and work through challenges and obstacles
Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.

You will oversee four functional areas :

Outbound : manage every aspect of the outbound shipping process including picking, folding, and shipping orders. You will ensure that every detail is perfect in our Short Story curations. This team is also responsible for processing Client exchanges.

Returns : ensure that all returned items are of highest quality before being placed back into inventory to delight another Client.

New Merch : receivenew inventory from our vendor partners by tagging, categorizing, and binning 100% of our new inventory

Support : enable a successful operation overall by solving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly.

Minimum Qualifications :

You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slide) and love learning new systems

You have a four-year degree or equivalent experience

You are an exceptional people manager with 3 years leading other people managers of large teams (30-250). Overall, you have 7 years of people leadership experience

This is an 100% in person role. You must be able to work in our SF office in Mission Bay

Comfortable delivering frequent written and oral feedback

Other Qualifications

You thrive in fast-moving environments where you will move quickly

You are energetic and ready to be on-the-go leading your team from the floor for 8 or more hours per day

Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment

Expert in navigating, utilizing, and teaching various platforms including Front, Zendesk, Airtable, and Stripe

Entrepreneurial mindset : You must be comfortable and confident leading a small team where your ideas and efforts will have a direct impact on company processes

Expertise in verbal and written communication with internal and external stakeholders

Previous experience working in ecommerce or a tech startup is a plus

Must be able to wear many hats with a hands-on, ready to go attitude

Must be flexible and accept change readily with a driven and positive mindset

Eager to learn and excited to help build a company from the ground up

Able to translate client experience communications into recommendations and actionable items

Why You'll Love Working at Short Story :

You'll get to work at an early stage start-up, to build the culture, and to have an outsized impact on our company and society

You'll be a key part of the company with the ability to make high impact decisions

You'll get the opportunity to try your hand at new things. We deeply believe in giving people opportunity to venture into new areas

We are a successful, fast-growing startup solving problems that have not been solved before and reinventing fashion for an underserved segment

We are a group of smart, passionate, hustlers with a wealth of diverse experiences

We are motivated by unique challenges and opportunities

We are our own customers; many of us on the team are petite women who love our products

We are driven by the mission of helping petite women find their perfect fit so they can dress with total confidence

Benefits :

Medical, dental and vision benefits

Company meals & events

Professional development resources

Opportunity to work with a dedicated and experienced founding team

Opportunity to progress rapidly through your career

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