Customer Support Specialist (3+ YRS EXP REQ'D)

Only Considering Candidates with 3 Years Experience

Shortprinter is one of the premier print shops in Fargo, North Dakota, specializing in digital and large format printing. We offer a wide variety of products, from marketing materials and office stationery to banners, decals and outdoor signs. We pride ourselves on customer service, fast turnaround and extremely high attention to detail. We believe in building strong and trusted relationships with our customers, vendors and the local community.

Shortprinter has been in business for over 20 years and continues to grow as a leader in the printing industry. We consistently offer new products and services to meet our customers' ever-changing needs.

Our staff are the frontline of customer satisfaction, and we take great pride in curating a professional, fun, and flexible work environment. Our team is full of positive, energetic, and self-motivated individuals who take pride in delivering the best product possible in the shortest amount of time. We value collaboration, communication, and camaraderie on each team and do our absolute best to ensure our employees have everything they need to succeed and develop.

When you join our team, you join the Shortprinter family. Our comprehensive benefits package was designed with your health, happiness, and well-being in mind.

• Medical/Dental
• Long-term disability
• A generous PTO (paid time off) and flexible schedule
• Life Insurance
• Paid Holidays
• Company matched retirement program
• Bonus program
• Awesome company culture and being part of the Shortprinter family!

Position Summary

We seek to hire a positive, energetic, and self-motivated Customer Service Specialist who is dedicated to delivering the highest level of service to our customers. This individual would assist customers throughout the ordering process by phone, email and in-person, and be able to offer suggestions and products that best serve our customers needs. This position requires excellent communication skills, strong computer skills (experience in Office 365), and the ability to multi-task. Print or graphic design experience is recommend but not required.

Primary Responsibilities

• Manage all incoming orders by phone and email, along with assisting all walk-in customers in a timely manner.
• Accurately enter orders and customer information into our print management software.
• Relay order details accurately to other departments to ensure all customers’ requests are completed.
• Utilize Adobe software to review customer files to ensure all printing requirements are met before orders proceed to production.
• Drive sales through positive customer interactions and build lasting relationships with repeat customers.
• Provide customers with estimates and follow up on potential sales leads.
• Troubleshoot with customers and manager when customers’ expectations are not met.
• Daily point of sale tasks, including taking customers payments and completing a daily sales closeout.
• Manage customer samples to ensure constancy from order to order is maintained.
• Generate and mail monthly statements.
• Follow up on past due invoices

Technical Qualifications

• Candidates must have previous customer service experience. (3-5 years preferred)
• Strong computer skills with previous experience with Office 365 applications. (Outlook, Word, Excel)
• Previous print experience and knowledge of Adobe Acrobat is preferred.
• Previous experience in an office setting preferred.

General Qualifications

• Must possess the following attributes: positive attitude, highly organized, strong sense of accountability, and high level of respect for others and work environment.
• Must possess strong communication skills (written and verbal) and be able to effectively communicate well with customers and other employees.
• Must be able to process 50 emails a day, along with managing incoming phone calls and walk-in customers.
• Must work well under pressure and be able to meet tight deadlines.
• Must be a team player; being able to collaborate with other departments to realize company goals and exceed customer expectations.
• Must be able to communicate openly with team members and management about ideas, problems, needs, etc.
• Must maintain a clean and organized work environment.

Hours

• Monday - Friday 8:30 to 5:30 pm
• Candidates may occasionally work nights or weekends, some over time as work load permits.

Job Type

• Full-time

Salary

• Dependent on experience

Required experience

• Customer Service: 3 years

Required education

• High school diploma
• 2 or 4 year degree preferred

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 8 – 15 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Customer Service: 3 years (Required)

Ability to Relocate:

• Fargo, ND 58103: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $19